Front Desk Manager

4 days ago


New York, New York, United States Marriott International Inc Full time
Job Summary

As a Front Desk Manager at Marriott International Inc, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional customer service, and leading a team of front desk staff. This is an exciting opportunity to join a dynamic and fast-paced environment where you will have the chance to make a real impact on our guests' experiences.

Key Responsibilities
  • Manage the front desk team, providing guidance, coaching, and feedback to ensure excellent customer service and high-quality performance.
  • Develop and implement strategies to improve front desk operations, including process improvements, staff training, and customer satisfaction initiatives.
  • Collaborate with other departments, such as housekeeping, food and beverage, and engineering, to ensure seamless guest experiences.
  • Monitor and analyze front desk performance metrics, identifying areas for improvement and implementing corrective actions.
  • Ensure compliance with Marriott International's policies, procedures, and standards.
Requirements
  • 2+ years of experience in a front desk or customer service role, preferably in a hotel or hospitality environment.
  • Proven track record of providing exceptional customer service and leading a team to achieve high-quality performance.
  • Strong communication, problem-solving, and leadership skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required; bachelor's degree preferred.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

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