Purser Rooms Director
2 weeks ago
Join our team as a Purser Rooms Director and take on a challenging role that requires strong leadership skills and a passion for delivering exceptional guest experiences.
About the RoleWe are seeking a highly experienced and skilled Purser Rooms Director to lead our Guest Services and Housekeeping teams. As a key member of our hotel operations team, you will be responsible for ensuring that our guests receive the highest level of service and that our hotel operations run smoothly and efficiently.
Key Responsibilities- Lead and manage the Guest Services and Housekeeping teams to deliver exceptional guest experiences and maintain high standards of service.
- Develop and implement strategies to improve service quality, reduce costs, and increase efficiency.
- Collaborate with the Associate Hotel General Manager to formulate short- and long-term service improvement plans and lead the onboard Hotel team to exceed satisfaction and service targets.
- Support the delivery of group functions and weddings, and serve as a role model for departmental crewmembers by finding innovative ways to leverage technology to increase crew efficiency.
- Actively participate in the planning and documenting of current and future itinerary deployments, anticipating potential challenges relating to demographics, logistics, and clearance requirements.
- Oversee port arrival and departure formalities, including electronic transmissions, and ensure timely, compliant, and accurate clearance process for guests, crew, and supplies.
- Direct efficient and smooth guest embarkation & disembarkation process, tender operations, and passport and immigration inspections, to maintain Company standards.
- Monitor and analyze key performance indicators, and implement responsive action when necessary.
- Bachelor's Degree in Hospitality Management, Business Administration, Marketing, or a related field.
- A minimum of 5 years of progressive management experience in a leading hospitality setting with operational management experience in Guest Services and Housekeeping.
- Cruise ship experience is required.
- Extensive experience and knowledge in all aspects of hotel/cruise ship operations within the US/Worldwide.
- Strong leadership skills and ability to supervise large international teams.
- Effective communication skills.
- Fluent English language skills both verbal and written. Knowledge of additional languages is strongly preferred.
As a member of our team, you will enjoy a range of benefits, including comfortable, single cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all our teammates.
Princess Cruises is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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