Retail Operations Supervisor

2 weeks ago

New York, New York, United States Brompton Bicycle Ltd. Full time

Retail Operations Supervisor

Company: Brompton Bicycle Ltd.

Location: New York, United States

Job Title: Retail Operations Supervisor

Reports to: Store Manager

Supervises: Senior Sales Advisors, Sales Advisors

Compensation: Competitive

Work Schedule: 40 hours per week, fully flexible across a 7-day trading pattern.

Work Environment: Brompton Junction NYC

At Brompton, we aim to revolutionize urban living. With an extensive array of customizable bicycles, we are more than just a bike manufacturer; we are innovators in urban mobility.

To drive this transformation, we seek enthusiastic, creative, and skilled individuals who are ready to challenge norms and make a significant impact.

Brompton Junction serves as our flagship retail brand in strategic cities worldwide. Through knowledgeable staff and inspiring environments, we strive to provide our community with an exceptional shopping experience.

Role Overview:

As a vital member of the store management team, you will collaborate closely with the Store Manager in this prominent flagship location to achieve company growth and development objectives through exemplary customer service. You will ensure that the store's visual presentation is consistently maintained through effective housekeeping, visual merchandising, and grooming standards.

Your strong leadership skills will inspire your team of sales and technical staff to achieve desired outcomes through motivational coaching and personal development. You will identify growth opportunities within the team and provide constructive feedback for individual development. Leading by example, you will ensure that service levels exceed customer expectations by embodying the brand's customer journey and facilitating learning through Brompton Academy modules.

You will assist the Store Manager with the recruitment and onboarding processes for new employees, including conducting probationary reviews. Additionally, you will analyze sales data to support the Store Manager in preparing weekly and monthly trade reports, monitoring store KPIs, and motivating the team to meet targets. You will also ensure optimal store performance by maintaining stock replenishment in accordance with company directives and identifying potential stock opportunities and risks.

Your responsibilities will include ensuring compliance with brand standard operating procedures, assisting with monthly stock counts, and contributing to the stock loss action plan as necessary.

With a proactive and ambitious approach, you will recognize development opportunities and confidently implement initiatives with the Store Manager's support. You will also help plan community events, including social media campaigns, in-store events, and maintenance classes.

Candidate Profile:

The ideal candidate will excel in building relationships, maintaining goodwill, and communicating ideas clearly and logically. Strong communication skills, a positive and enthusiastic demeanor, and the ability to work within established procedures are essential. A proactive approach, flexibility, and a willingness to engage actively in achieving goals are crucial for success in this role.

Leading and motivating a team to achieve high standards will come naturally to you. Building rapport with key contacts across relevant departments will be vital in accessing available resources both within and outside the organization. You will seek guidance when necessary and achieve set objectives efficiently and collaboratively.

Confidence in managing challenging situations and encouraging team members to share their ideas for improvement will be key to your success. You will rely on factual information to solve problems and apply logic when addressing conflicts. Providing effective leadership, encouragement, training, and support will help your team achieve results and meet targets.

With an adventurous spirit, you will embrace a lifestyle that aligns with cycling culture, embodying the Brompton brand as an authentic ambassador.

Key Responsibilities:

Customer Experience:

  • Lead by example and develop team members to deliver exceptional customer experiences, ensuring the brand's customer journey is consistently realized.
  • Maintain in-depth knowledge of Brompton products and ensure effective communication of brand updates during daily briefings.
  • Support new product launches through team training to enhance selling techniques within the customer journey.
  • Assist in building a community events calendar to facilitate regular ride-outs, in-store events, and maintenance classes to foster customer loyalty.
  • Ensure the store environment aligns with brand expectations, including visual merchandising, cleanliness, and team presentation standards.
  • Promote the store through brand communication channels to enhance customer engagement and advocacy.

People Management:

  • Motivate the team to consistently deliver the brand customer journey through coaching and recognizing success.
  • Oversee the recruitment and induction process for Sales Assistants, supporting their development during the probationary review period.
  • Identify training needs and ensure all team members complete necessary training modules.
  • Ensure effective staff deployment in response to changing trade patterns.
  • Manage payroll and attendance, including holiday leave as needed.
  • Empower the team to handle customer complaints professionally, resolving issues in-store when possible.

Commercial Performance and Reporting:

  • Encourage the team to achieve store KPIs.
  • Assist in preparing weekly and monthly reports, as well as ad hoc reporting as required.
  • Stay informed about competitor activities in the local area and communicate insights to the Store Manager.
  • Report any operational or commercial issues to the Store Manager as appropriate.

Store Operations:

  • Manage all aspects of store security in accordance with company policies, including staff, cash, stock, IT, and facilities.
  • Place stock replenishment orders as needed to maintain performance and layout in line with company directives.
  • Identify stock opportunities and risks to communicate to the Store Manager.
  • Support the planning and execution of monthly and year-end stock counts, ensuring accurate reporting.

  • Retail Operations Supervisor

    2 weeks ago

    New York, New York, United States Eastern National Full time

    Retail Operations Supervisor - Eastern NationalAre you enthusiastic about retail management and the mission of national parks? Eastern National is seeking a committed Retail Operations Supervisor to enhance our team.This full-time role offers competitive compensation and requires flexibility for weekend and holiday shifts. The Retail Operations Supervisor...

  • Retail Operations Supervisor

    2 weeks ago

    New York, New York, United States Spirit Halloween Full time

    Join Our Team as a Retail Operations Supervisor!At Spirit Halloween, we are seeking a dedicated and enthusiastic individual to take on the role of Retail Operations Supervisor. In this position, you will:Enhance Customer Experience: Play a key role in establishing and upholding exceptional Guest Services.Support Leadership: Assist the Store Manager with...

  • Retail Operations Supervisor

    2 weeks ago

    New York, New York, United States Tapestry Full time

    Retail Operations SupervisorTapestry is a renowned name in the world of luxury accessories and lifestyle collections, built on a foundation of craftsmanship and design excellence.We are currently looking for a Retail Operations Supervisor to join our dynamic team.The ideal candidate will utilize their expertise in Retail Management to:Promote a store...

  • Retail Operations Supervisor

    2 weeks ago

    New York, New York, United States Bare Feet Shoes Full time

    RETAIL OPERATIONS SUPERVISORBare Feet ShoesAt Bare Feet Shoes, we strive to create an inviting atmosphere for both our customers and team members. Our unique approach to retail emphasizes a customer-centric experience, making us a standout in the industry.As a Retail Operations Supervisor, you will play a pivotal role in ensuring that our customers receive...

  • Retail Operations Supervisor

    2 weeks ago

    New York, New York, United States Primark Full time

    Retail Operations Supervisor - New StorePosition ID: 84242BRLocation: United StatesEmployment Type: PermanentRole Overview:As a Retail Operations Supervisor, you will oversee the daily functions of the store, ensuring that customers enjoy an exceptional shopping experience. Your focus will be on enhancing sales performance, upholding store standards, and...

  • Retail Operations Supervisor

    2 weeks ago

    New York, New York, United States J. Jill Full time

    Retail Operations SupervisorLocation: New York, NYAbout Us:J.Jill is a distinguished omnichannel retailer and a well-respected women's apparel brand dedicated to providing customers with exceptional, contemporary products. Our brand embodies a simple, thoughtful, and inspired style that resonates with the confidence of extraordinary women who embrace life...

  • Retail Operations Supervisor

    2 weeks ago

    New York, New York, United States Macfoodmart Full time

    Join Our Team as a Retail Operations SupervisorWe are seeking enthusiastic and innovative individuals to become part of our dynamic team. This role offers opportunities for career growth and development.About Us:At Mac Food Mart, we strive to be more than just a convenience store. Our mission is to Refresh, Refuel, and Reward every customer who visits us. As...

  • Retail Operations Supervisor

    2 weeks ago

    New York, New York, United States Tommy Bahama Full time

    Join the Island LifestyleAt Tommy Bahama, we embody more than just a brand; we embrace a way of life. As a Retail Operations Supervisor, you will represent our stylish seasonal trends and play a vital role in our store leadership. We seek individuals who are enthusiastic about growth and development, offering a variety of fulfilling roles from sales to...

  • Retail Operations Supervisor

    3 days ago

    New York, New York, United States Krispy Kreme Full time

    Role OverviewThe Retail Operations Supervisor plays a crucial role in ensuring that every customer enjoys not only our delightful doughnuts but also a memorable experience within our stores. This position involves motivating and guiding team members, assisting them in reaching their full potential, and fostering business acumen for future advancement to...

  • Retail Operations Supervisor

    2 weeks ago

    New York, New York, United States Listedbuy Full time

    Retail Operations SupervisorAs a vital member of our team, you will lead and inspire by example, ensuring that our store operates at its best.Every day presents new and exciting challenges, so prepare to think innovatively, work strategically, and continuously explore ways to drive your store's success.Your Key Responsibilities Include:Creating Exceptional...

  • Retail Operations Supervisor

    2 weeks ago

    New York, New York, United States LVMH Full time

    Join our esteemed team at LVMH. Company: LVMH Country / Region: United States Business Group: Fashion & Leather Goods Contract Type: Permanent Position Function: Retail Management Experience Required: Minimum 2 years Position Overview: As a Retail Operations Supervisor, you will play a pivotal role in supporting the Store Director in enhancing business...

  • Retail Operations Supervisor

    2 weeks ago

    New York, New York, United States Reformation Full time

    Retail Operations Supervisor - Upper East Sideat Reformation NY About Us:Reformation is a rapidly expanding organization that demonstrates how fast fashion can align with sustainable practices. With our headquarters and manufacturing facility located in Los Angeles, we blend chic, vintage-inspired styles with eco-friendly methods. Our limited-edition...

  • Retail Operations Supervisor

    2 weeks ago

    New York, New York, United States Smash Franchising LLC Full time

    Position: Retail Operations Supervisor at Smash Franchising LLCAre you prepared to assume a pivotal role in a vibrant setting?About the Role:Assist team members on the sales floor while managing administrative responsibilitiesExamine inventory deliveries and address customer inquiriesOnboard and train new staff membersOverview:Supervise employee performance...

  • Retail Operations Supervisor

    2 weeks ago

    New York, New York, United States MillerKnoll Full time

    Why Join Our Team? MillerKnoll is at the forefront of modern design, connecting individuals to their workspaces, lifestyles, and communities. Since our inception, we have gained global recognition for crafting innovative workplace and home furnishings that inspire and endure. Our mission is to create designs that enhance the well-being of humanity. This...

  • Retail Operations Supervisor

    2 weeks ago

    New York, New York, United States Fjällräven Full time

    Job OverviewJoin our Fjällräven team as a Retail Operations Supervisor in a vibrant urban setting.What We ProvideExperience the benefits of working with Fjällräven:Paid Time Off401(k) with employer contributionsFinancial wellness initiativesComprehensive health benefits including medical, dental, and visionEmployee discounts and access to outdoor...

  • Retail Operations Supervisor

    2 weeks ago

    New York, New York, United States Brompton Full time

    Position Overview We are looking for a Retail Operations Supervisor who possesses a strong enthusiasm for high street retail and a solid background in customer service. This role is pivotal in assisting the Store Manager to enhance the customer experience and drive sales growth. As a key member of the management team, you will work collaboratively to ensure...

  • Retail Operations Supervisor

    2 weeks ago

    New York, New York, United States Aesop Full time

    For over 35 years, Aesop has fostered an inspiring and inclusive workplace where our team members are empowered and encouraged to excel. As a global retail organization, we provide professional growth and advancement opportunities that align with individual career aspirations. Our philosophy towards skin care emphasizes meticulous attention to detail,...

  • Retail Operations Supervisor

    2 weeks ago

    New York, New York, United States Madewell (Fairtrade Line) Full time

    Location: New York, NY, US Company: Madewell (Fairtrade Line) About UsMadewell is a fashion-forward clothing brand dedicated to fostering creativity, inclusivity, and self-expression. With a strong emphasis on denim, we also provide a diverse range of wardrobe essentials, including stylish tops, classic outerwear, and timeless accessories. Our commitment to...

  • Retail Operations Supervisor

    2 weeks ago

    New York, New York, United States J Group Full time

    Location: New York, NY, US Company: J GroupAbout UsAt J Group, we are dedicated to crafting timeless apparel that endures through trends and seasons. Our philosophy blends rich heritage with contemporary design and innovative fabric technology. We pride ourselves on our vibrant color palette and our expertise in signature categories, ensuring our customers...

  • Retail Operations Supervisor

    2 weeks ago

    New Windsor, New York, United States Goodwill Industries NYNJ Full time

    Company Overview:Goodwill Industries of Greater New York and Northern New Jersey, Inc. is dedicated to providing opportunities for individuals to achieve independence and self-sufficiency through the power of work.Position Title: Retail Operations SupervisorDepartment: RetailReports To: Retail Store ManagerPosition Type: FLSA - Non-ExemptGeneral Purpose:The...