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Retail Operations Supervisor
2 months ago
Retail Operations Supervisor - Upper East Side
at Reformation NY About Us:
Reformation is a rapidly expanding organization that demonstrates how fast fashion can align with sustainable practices. With our headquarters and manufacturing facility located in Los Angeles, we blend chic, vintage-inspired styles with eco-friendly methods. Our limited-edition collections are launched weekly on our website and in our physical stores.
We are a forward-thinking company that believes in addressing the challenges our planet and society face through innovation, practicality, and education. Our philosophy is simple: being naked is the most sustainable choice. We strive to be a close second.
Role Overview:
At Reformation, every role is about challenging the norm; each team member is dedicated to fostering a company grounded in excellence. With a strong focus on customer satisfaction and sustainability, we leverage technology to create a distinctive experience for our customers, employees, and the Reformation brand. The Retail Operations Supervisor will assist in leading and implementing all initiatives necessary to meet the store's objectives.
Key Responsibilities:
- Evaluate and track sales performance, taking necessary actions to enhance business outcomes.
- Consistently achieve and surpass store sales targets.
- Champion an elevated customer experience, acting as a brand representative—embodying brand values, engaging customers, and sharing Reformation's sustainability narrative.
- Oversee the sales floor, ensuring an exceptional customer experience through a customer-centric approach to build lasting client relationships.
- Support customers and oversee team interactions, providing real-time coaching for ongoing improvement.
- Achieve an optimal balance of sales and service by strategically scheduling staff while meeting payroll objectives.
- Maintain outstanding customer experience metrics.
- Ensure inventory accuracy and controls within the store, training the team to uphold consistent standards.
- Contribute to loss prevention efforts across all business areas, setting expectations and training the store team.
- Assist in managing daily operational tasks to meet revenue goals.
- Ensure the store's maintenance, presentation, and organization are up to standard.
- Support merchandising strategies and standards, utilizing retail and product analytics to enhance customer experience and business productivity.
- Provide timely feedback on product and sales performance to influence inventory allocations and overall business success.
- Ensure the sales floor consistently reflects brand and concept standards, training support staff and nurturing talent in visual and digital merchandising.
- Assist in managing the daily performance of retail teams, fostering career development and an exceptional employee experience.
- Support the hiring, training, and development of the store team across all business functions.
Qualifications:
- Minimum of 4 years of experience in Retail Management.
- Experience in a sales or retail organization and/or an operationally intensive environment.
- Able to thrive in a fast-paced and dynamic setting.
- Proven ability to set standards for operational efficiency, adhering to processes and systems to optimize team and business performance while identifying areas for improvement.
- Strong collaboration skills with cross-functional partners to achieve shared business objectives.
- A proactive approach with a sense of urgency and the ability to prioritize critical tasks.
- Excellent interpersonal skills, effectively engaging with diverse personalities.
- Motivated to embrace new challenges, inspiring others with your self-driven work ethic.
- Strong communication skills and a team-oriented mindset with a passion for people.
- Effective problem-solving abilities, strong business acumen, and keen attention to detail.
- A positive attitude, viewing every task as an opportunity for growth.
Work Schedule:
This is a full-time, salaried position requiring a minimum of 40 hours per week, with daily availability across a full 7-day work week. Flexibility to work various shifts, including days, nights, weekends, and holidays, is essential to meet business needs.
Benefits:
- Health, vision, and dental insurance for eligible employees.
- Paid vacation, sick leave, holidays, and volunteer time-off for eligible employees.
- A mission-driven company culture with a casual and entrepreneurial work environment.
- 401K plan with company matching.
- Employee discount on clothing.
Application Process:
Interested candidates are encouraged to submit their resume along with a brief cover letter detailing their qualifications and fit for the role at Reformation.
Reformation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status.
