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Retail Operations Supervisor
2 months ago
For over 35 years, Aesop has fostered an inspiring and inclusive workplace where our team members are empowered and encouraged to excel. As a global retail organization, we provide professional growth and advancement opportunities that align with individual career aspirations.
Our philosophy towards skin care emphasizes meticulous attention to detail, utilizing only the most effective ingredients to create formulations that engage both the self and the senses. This same careful approach is applied during our recruitment process, where we seek out thoughtful and inspired individuals with diverse perspectives who elevate both themselves and their colleagues.
We strive to achieve a harmonious balance between people, planet, and profit, actively working to minimize our environmental impact. This commitment has led us to become a certified B Corp, dedicated to fostering a more sustainable and inclusive society.
Role Overview
As a Retail Operations Supervisor, you will exemplify our commitment to engaging, listening to, and guiding customers towards the right products. Collaborating closely with the Store Manager, you will lead, develop, and inspire the team to enhance the customer experience, creating exceptional and inclusive interactions that contribute to our overall business success.
In this full-time on-site role, which includes some weekend work, you will provide operational, administrative, and leadership support within the store while upholding Aesop's high standards. This position offers a unique opportunity for a motivated individual to cultivate transferable people management skills, build external stakeholder relationships, and influence a team in a high-performing environment.
What We Seek
- Experience in a leadership role or similar within a customer-centric environment.
- Demonstrated success in sales and the ability to drive commercial results.
- Capability to consistently introduce Aesop products to clients through engaging demonstrations.
- Proven history of participating in, contributing to, and leading a team, fostering an inclusive and psychologically safe workplace.
- Ability to utilize empathy to manage interpersonal relationships effectively.
- An open mindset and a deep curiosity to understand others, listen without judgment, and act on diverse perspectives.
- Strong communication, problem-solving, and merchandising abilities.
- Familiarity with skin care and the skin care industry is advantageous.
- Knowledge of hair care, body care, fragrance, and home categories is a plus.
- Proficient in computer applications, particularly the Microsoft Office suite.
- Successful candidates will be available for a 40-hour work week, including weekends, with flexibility to work a retail schedule that includes evenings and holidays.
We adopt a holistic approach to employment, promoting professional development, career progression, and employee well-being initiatives while encouraging strong connections with the local community through the Aesop Foundation, volunteering, and matched giving programs. Employee benefits include:
- Competitive compensation, reflective of experience, skills, and qualifications.
- Potential for a monthly performance bonus.
- 401k savings plan with company matching, without a vesting period.
- Generous product discount and bi-annual complimentary product allocation.
- Starting with 12 days of vacation, increasing with tenure.
- 3 days of paid volunteer leave.
- 3 days of paid personal leave.
- A range of development options, including complimentary access to LinkedIn Learning, in-house training, and study support opportunities.
- Access to employee assistance programs, a complimentary subscription to the Headspace mindfulness app, summer wellness leave options, and mental wellness programming through Modern Health, including coaching and therapy sessions for employees and their families.
- Up to 6 months of paid parental leave for eligible primary caregivers.
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