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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Call Center Representative to join our team at Sycuan. As a Call Center Representative, you will be responsible for providing exceptional guest service to internal and external guests, responding to and directing incoming calls, and ensuring a seamless experience for our guests.
Key Responsibilities:
- Respond to and direct incoming calls from guests regarding hotel reservations, golf resort reservations, restaurant reservations, and general casino information.
- Provide accurate and timely information to callers, assisting guests with wake-up calls and room service requests.
- Support the Host department with hotel reservations by answering incoming calls, relaying availability and restrictions, and completing billing setup and reservations.
- Maintain a working knowledge of all Casino, Hotel, and Golf Resort rules, regulations, promotions, pricing, hours of operation, and menu information, for relay to guests and team members.
- Assist guests with all outlet reservations including restaurant reservations and tee times.
- Maintain system accuracy and ensures all departmental processes and procedures are adhered to and completed.
Requirements:
- Guest service experience.
- Ability to interact effectively with team members and guests.
- Ability to prioritize and perform multiple tasks and assignments.
- Ability to communicate effectively in the English language.
- Ability to understand and follow verbal directives and written directions.
- Ability to perform data entry assignments.
- Ability to maintain professionalism and composure.
- Ability to resolve and/or escalate guest issues to management in a professional manner.
- Ability to accept constructive criticism.
- Must possess computer skills, including Microsoft Word, Excel, & Outlook.
- Ability to read and complete forms and documents.
- Ability to perform simple mathematical calculations.
- Ability to sit or stand for up to eight hours.
- Ability to maintain confidentiality.
- Ability to appear for work on time.
Working at Sycuan:
Sycuan is a community of people working together toward a common goal. We are a casino, a golf resort, and a Tribal Government division, all working together to provide a memorable guest experience. If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team.
