Customer Service Representative

4 weeks ago


El Cajon, California, United States Mercedes-Benz of El Cajon Full time

Job Summary

The Mercedes-Benz of El Cajon is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our front desk, you will be responsible for providing exceptional customer service to our clients, ensuring a positive and memorable experience for all visitors to our dealership.

Key Responsibilities

  • Answer all incoming calls in a timely and professional manner, routing calls to the appropriate employee or department as needed.
  • Greet customers in a friendly and courteous manner, ensuring a warm welcome to our dealership.
  • Direct phone calls to the appropriate parties, taking written messages from occupied personnel and notifying them as soon as possible.
  • Coordinate questions and issues with the appropriate department personnel, maintaining confidentiality of company and customer information at all times.
  • Assist the service staff in contacting customers to inform them that their vehicles have been completed.
  • Perform other duties as assigned by management.

Requirements

  • No experience required, but a plus if you have previous retail and/or customer service experience.
  • Automotive dealership experience a plus.
  • Must be customer service oriented, friendly, and have high energy.
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
  • Strong organization skills, able to multi-task, and manage time to meet frequently changing deadlines in a fast-paced environment.
  • Must conduct oneself in a professional manner.
  • Basic computer and Microsoft Office skills.
  • Strive to respect and facilitate teamwork within all departments.
  • Professional appearance and work ethic.
  • Must be a team player with a strong sense of commitment to the customer and team members.

What We Offer

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement, and company-paid vacation and holidays.



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