Customer Service Representative

4 weeks ago


El Cajon, California, United States Divergent Marketing Solutions Full time
Customer Service Trainee

As a key member of our team at Divergent Marketing Solutions, you will play a vital role in ensuring customer satisfaction and supporting our sales and acquisitions team.

Key Responsibilities:
  • Coordinate customer transactions to ensure seamless experiences
  • Generate customer tickets, estimates, and order acknowledgments with accuracy
  • Enter tickets, estimates, and custom products into our system
  • Verify product, quantities, and pricing on all orders
  • Provide daily customer support and follow up on inquiries and requests
  • Maintain and update customer records and files
  • Assist prospects in becoming customers and resolve customer complaints
  • Work with Management to develop corrective actions based on customer feedback
Qualifications:
  • Passion for customer service and a willingness to help both internal and external customers
  • Strong familiarity with MS Office (Word, Excel, and Outlook)
  • Strong analytical skills, including problem-solving and continuous improvement mentality
  • Excellent communication skills (written and verbal)


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