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Technical Account Manager for National Security
2 months ago
We are seeking a highly skilled Technical Account Manager to join our AWS Enterprise Support team, focusing on National Security customers. As a key member of our team, you will be responsible for providing technical guidance and support to our customers, helping them to achieve the best value from AWS services.
Key Responsibilities- Provide technical expertise and guidance to National Security customers on AWS services and solutions.
- Develop and execute strategies to drive customer adoption and use of AWS services.
- Collaborate with cross-functional teams to identify and address customer needs and pain points.
- Stay up-to-date with the latest AWS services and features, and apply this knowledge to provide innovative solutions to customers.
- Work closely with customers to understand their business and technical requirements, and provide tailored solutions to meet their needs.
- 2+ years of technical engineering experience with operational parameters and troubleshooting for one of the following: Compute / Storage / Networking / CDN / Databases / AI/ML / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment.
- Bachelor's Degree in Computer Science, Math, or related discipline required, or 2 years of equivalent work experience.
- Internal enterprise or external customer-facing experience as a technical lead.
- Current, active US Government Security Clearance of TS/SCI with Polygraph.
- 5+ years of technical engineering experience in operational parameters and troubleshooting for three (3) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security/ Applications Development in a distributed systems environment.
- Experience in Informational Technology operations.
- Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s).
- Experience in a 24x7 operational services or support environment.
- Experience with AWS services and/or other cloud offerings Federal/DoD Clearances.
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
We value work-life harmony and strive for flexibility as part of our working culture. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.
We are a total compensation company, offering a full range of medical, financial, and/or other benefits, in addition to a competitive salary and equity package.
