Technical Support Specialist

4 weeks ago


Huntsville, Alabama, United States IDR, Inc. Full time

Job Summary:

IDR, Inc. is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support and guidance to our clients and onsite technicians. This role requires a strong understanding of networking systems and the ability to manage complex technical issues.

Key Responsibilities:

  • Provide technical support and guidance to clients and onsite technicians via phone, email, and in-person interactions.
  • Manage and troubleshoot complex technical issues related to IT systems, networks, and applications.
  • Develop and maintain process manuals and system documentation to ensure consistency and accuracy.
  • Collaborate with cross-functional teams to resolve technical issues and improve overall system performance.
  • Stay up-to-date with industry trends and emerging technologies to ensure IDR, Inc. remains competitive.

Requirements:

  • Proven experience with IT systems, networks, and applications, including IT Cares, ServiceNow, and other call center software.
  • Strong understanding of networking fundamentals, including DHCP, DNS, TCP/IP, and NAT/PAT.
  • Experience with video, web, and audio conferencing tools.
  • Proficiency in MacOS and Windows operating systems.
  • Ability to troubleshoot and install access control systems, CCTV cameras, and related systems.
  • Strong communication and interpersonal skills, with the ability to work effectively with clients and onsite technicians.
  • Certifications in Brivo, 3X Logic, and S2 are a plus.

What We Offer:

  • Competitive compensation package.
  • Full benefits, including medical, vision, dental, and more.
  • Opportunity to work with a leading organization in the industry.
  • Close-knit and team-oriented culture.

About IDR, Inc.:

  • 20+ years of proven industry experience in four major markets.
  • Employee Stock Ownership Program.
  • Dedicated Engagement Manager committed to employee success.
  • Medical, dental, vision, and life insurance.
  • ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row.


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