Technical Support Specialist
2 weeks ago
Job Summary:
This role provides day-to-day technical support to employees for both manufacturing and personal hardware/software. The successful candidate will ensure that all IT systems are fully functional and secure. They will also serve as a liaison between the business and the rest of the IT infrastructure to alleviate any issues related to information technology systems and software.
Key Responsibilities:
- Support office and production systems
- Provide customer service response and follow through on that response
- Install, configure, and troubleshoot laptops and workstations
- Troubleshoot network issues
- Proactively identify and resolve potential or recurring client issues
- Report all potentially systemic problems to Management
- Provide an atmosphere of ownership of customer issues and demonstrate appropriate empathy and concern
Requirements:
- Bachelor's Degree
- 0-1 year experience in IT related jobs
- Ability to work based on goals and ticketing system and deliver on time resolutions
- Knowledge of Windows XP, Windows 7, and Windows 10
- Knowledge of Office (1997, 2003, 2007, and 2010)
- Ability to be a team player in large deployment projects
- Intermediate Networking knowledge and skills including, but not limited to: Ethernet physical layer connectivity analysis, basic TCP/IP protocol setup and troubleshooting skills, network interface card setup and connectivity analysis
- Communication skills necessary for interacting with internal customers
- Ability to work in a fast-paced, high-demand environment
- Ability to work as a team to meet the needs of the customer
Sanmina is an Equal Opportunity Employer M/F/Veteran/Disability/Sexual Orientation/Gender Identity
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