Technical Support Specialist
2 days ago
Meriplex Communications is seeking a highly skilled Systems Analyst to join our Technical Assistance Center (TAC) team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Deliver general workstation support and troubleshoot basic network connectivity and devices/user connectivity.
- Provide customer-specific application support and administer incident response system reboots.
- Perform basic OS support, utilize basic Azure support skills, and provide first-level triage virtual server support to reestablish functionality.
- Navigate Active Directory to enact distribution groups and create, change, and disable users.
- Perform basic ITIL security to provide basic printing and connectivity support and deliver scripted application support.
- TCP/IP troubleshooting abilities and basic end-user email support.
- Basic knowledge of Microsoft 365 applications and command line.
- Understanding of basic technical triage methodologies and basic TCP/IP understanding.
- Ability to communicate both verbal and written technical information to a wide range of end-users.
- Ability to effectively set expectations regarding delivery of service and strengthen customer relationships by providing exemplary customer service.
- Ability to work in a team environment and contribute as a team member and treat co-workers, subordinates, and customers with respect.
- Prior MSP support desk experience, highly encouraged.
- A+ certification, Network+ certification, Server+ certification, and Azure support.
- Superior reading, writing, and communication skills and basic knowledge of network concepts, devices, and best practices.
- Basic Microsoft 365 certification.
Meriplex's TAC operates 24/7 - both workday and after-hours shifts available, Monday - Sunday. Estimated 0% travel required.
Sedentary Work - Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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