IT Support Specialist

2 days ago


Huntsville, Alabama, United States CCS Global Tech Full time
Job Title: Information Technology Specialist

At CCS Global Tech, we are seeking a highly skilled Information Technology Specialist to join our team.

Job Summary:

We are looking for a technical expert to provide top-notch support for our desktop and portable computer systems. The ideal candidate will have a strong background in computer hardware and software, as well as excellent communication and problem-solving skills.

Key Responsibilities:

  • Install, configure, and maintain desktop and portable computer systems, peripherals, and software products.
  • Diagnose and resolve hardware and software issues in a timely and efficient manner.
  • Provide technical guidance and support to users on the use of computer hardware and software.
  • Analyze and assess customer service requests and provide prompt technical solutions.
  • Conduct IT audits and prepare reports as required.
  • Utilize trouble-ticketing software to manage and resolve technical issues.
  • Identify and document areas for process improvements.
  • Communicate effectively with users through various channels.
  • Prepare equipment for reuse or surplus of property actions.
  • Provide technical support for customers at remote locations as required.
  • Perform software and hardware upgrades and installations.
  • Coordinate the disassembly and reinstallation of IT equipment.

Requirements:

To be successful in this role, you will need:

  • Strong technical knowledge of computer hardware and software.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and troubleshooting skills.
  • Ability to learn and adapt to new technologies.

What We Offer:

At CCS Global Tech, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and cover letter, to [insert contact information].



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