Technical Support Specialist

2 weeks ago


Huntsville, Alabama, United States ITAC Solutions Full time
Job Title: Technical Support Analyst

We are seeking a skilled Technical Support Analyst to join our team at ITAC Solutions in Huntsville, AL.

Job Summary:

The successful candidate will be responsible for providing exceptional customer service and technical support to our clients. This includes listening to clients, capturing issues, and guiding them through issue resolution. The ideal candidate will have excellent communication skills, a strong understanding of network fundamentals, and experience with Cisco Switches and SolarWinds.

Key Responsibilities:
  • Provide technical support to clients via phone, email, or in-person
  • Listen to clients, capture issues, and guide them through issue resolution
  • Work closely with vendors, technicians, engineering, and management to resolve complex technical issues
  • Administer end-user accounts via Active Directory
  • Manage network connectivity, printing, and other IT-related tasks
  • Train end-users on IT client services
  • Collaborate with the team to maintain a high level of customer satisfaction
Requirements:
  • Excellent customer service and communication skills
  • Strong understanding of network fundamentals, including TCP/IP, DHCP, DNS, and WINS
  • Experience with Cisco Switches and SolarWinds
  • Proficiency in Windows and Apple operating systems
  • Ability to work independently and as part of a team
  • Capability to work non-standard shifts, including weekends and on-call shifts
Preferred Skills:
  • Cisco certifications
  • CompTIA Network+ certification
  • Experience with Avaya, Service Now, and Microsoft
  • Aruba Wireless certification
  • CompTIA Security+ certification

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



  • Huntsville, Alabama, United States ATR Arena Technical Resources Full time

    Position Title: Help Desk Technician IILocation: Redstone Arsenal, AL 35898Security Clearance: Must be a US Citizen with an active Secret Clearance. This role is in support of a government contract.Overview:ATR Arena Technical Resources is seeking a motivated and skilled individual to fulfill the role of Help Desk Technician II. This position is essential in...


  • Huntsville, Alabama, United States Marathon TS Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Marathon TS. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, resolving issues efficiently, and ensuring excellent customer satisfaction.Key ResponsibilitiesTechnical Support: Provide technical...


  • Huntsville, Alabama, United States ATR Arena Technical Resources Full time

    Position Title: Help Desk Technician IILocation: Redstone Arsenal, AL 35898Security Clearance: Must be a US Citizen with an active Secret Clearance.Overview:ATR Arena Technical Resources is seeking a motivated and qualified individual to fulfill the role of Help Desk Technician II. This position is integral to supporting our government contract and involves...


  • Huntsville, Alabama, United States Sports Cities International Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Sanmina Corporation. As a Technical Support Specialist, you will provide day-to-day technical support to employees for both manufacturing and personal hardware/software. You will ensure that all IT systems are fully functional...


  • Huntsville, Alabama, United States Lynx Support Specialist Full time

    Job DescriptionLynx Support Specialist has an immediate need for a Senior Network Engineer to support the THAAD program at Redstone Arsenal/Huntsville, AL.Key ResponsibilitiesProvide technical expertise for tactical communications equipment/networked systems in support of research, development, integration, and acquisition efforts.Assess component...


  • Huntsville, Alabama, United States Sports Cities International Full time

    Job Details**Technical Support Specialist**This role provides day-to-day technical support to employees for both manufacturing and personal hardware/software. The successful candidate will ensure that all IT systems are fully functional and secure, serving as a liaison between the business and the rest of the IT infrastructure to alleviate any issues related...


  • Huntsville, Alabama, United States Sports Cities International Full time

    Job Title: Technical Support SpecialistJob Summary:This position will provide day-to-day technical support to employees for both manufacturing and personal hardware/software. The successful candidate will ensure that all IT systems are fully functional and secure. They will also serve as the liaison between the business and the rest of the IT infrastructure...


  • Huntsville, Alabama, United States Sports Cities International Full time

    Job Title: Technical Support SpecialistJob Summary:This role provides day-to-day technical support to employees for both manufacturing and personal hardware/software. The successful candidate will ensure that all IT systems are fully functional and secure. They will also serve as a liaison between the business and the rest of the IT infrastructure to...


  • Huntsville, Alabama, United States ATR Arena Technical Resources Full time

    About the Role:B Technology, LLC is seeking a highly skilled and enthusiastic individual to join our team as a Help Desk Technician II. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for a...


  • Huntsville, Alabama, United States Desktop & Depot Support Full time

    Job Description**Job Summary**We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Huntsville, Alabama. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring their desktop systems are running smoothly and efficiently.Key...


  • Huntsville, Alabama, United States IDR, Inc. Full time

    Job Summary:IDR, Inc. is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support and guidance to our clients and onsite technicians. This role requires a strong understanding of networking systems and the ability to manage complex technical issues.Key...


  • Huntsville, Alabama, United States Meriplex Communications Full time

    Job Title: Systems AnalystMeriplex Communications is seeking a highly skilled Systems Analyst to join our Technical Assistance Center (TAC) team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Deliver general workstation support and troubleshoot basic...


  • Huntsville, Alabama, United States Brown Technologies inc. Full time

    Job DescriptionJob Summary: Brown Technologies Inc. is seeking a highly skilled Field Service Representative and Training Support Specialist to support the deployment, operation, and maintenance of the Army's M-LIDS Counter-Unmanned Aerial System.Key Responsibilities:Technical Assistance: Provide on-site technical support to military units during system...


  • Huntsville, Alabama, United States CCS Global Tech Full time

    Job Title: Information Technology SpecialistJob Summary:We are seeking a highly skilled Information Technology Specialist to join our team at CCS Global Tech. As an IT Specialist, you will be responsible for installing, troubleshooting, and maintaining desktop and portable computers, peripherals, and software products in various environments.Key...


  • Huntsville, Alabama, United States VTG Full time

    {"title": "Technical Publications Specialist", "content": "Job SummaryVTG is seeking a skilled Technical Publications Specialist to provide support for the AMCOM Logistics Center (ALC) at Redstone Arsenal in Huntsville, AL. This position will involve reviewing, verifying, and preparing Technical Publication Materials for modifications for all supported...


  • Huntsville, Alabama, United States ATR Arena Technical Resources Full time

    Job Title: Help Desk Technician IIB Technology, LLC is a leading provider of innovative solutions to the government sector. We are seeking a highly skilled and enthusiastic Help Desk Technician II to fill this critical role.Key Responsibilities:Provide technical support and assistance to customers via phone, email, and in-personTroubleshoot and resolve...


  • Huntsville, Alabama, United States Quadrant Inc Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Junior IT Specialist to join our team at Quadrant Inc. As a Junior IT Specialist, you will be responsible for providing technical support and assistance to our customers, ensuring the smooth operation of our IT systems and infrastructure.Key ResponsibilitiesInstall, maintain, and administer...

  • IT Support Specialist

    2 weeks ago


    Huntsville, Alabama, United States Progression, Inc. Full time

    Job Title: IT Support SpecialistProgression Inc. is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving desktop and portable computer software and hardware failures, and analyzing and assessing customer service...

  • IT Support Specialist

    2 weeks ago


    Huntsville, Alabama, United States CCS Global Tech Full time

    Job Title: Information Technology SpecialistAt CCS Global Tech, we are seeking a highly skilled Information Technology Specialist to join our team.Job Summary:We are looking for a technical expert to provide top-notch support for our desktop and portable computer systems. The ideal candidate will have a strong background in computer hardware and software, as...


  • Huntsville, Alabama, United States Momentum Full time

    Job Title: Junior IT Help Desk SpecialistWe are seeking a highly motivated and detail-oriented Junior IT Help Desk Specialist to join our team at Momentum. As a key member of our IT department, you will be responsible for providing technical support and assistance to our customers, ensuring that their IT needs are met in a timely and efficient manner.Job...