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Technical Support Specialist

2 months ago

Golden, United States Jefferson County Full time
Job Summary

We are seeking a highly skilled Technical Support Analyst to join our Service Desk team at Jefferson County Business Innovation & Technology Division. As a Technical Support Analyst, you will provide technical support to users for both software and hardware over the phone, via chat, and in person for every level of the organization.

Key Responsibilities
  • Perform a variety of computer systems administration and support tasks via the phone and in person.
  • Analyze, construct, document, test, maintain, troubleshoot, and support PC hardware, operating systems, software applications, peripherals, and mobile devices.
  • Support audiovisual systems for the entire organization.
  • Problem-solving, technical assistance, and support coordination to staff for computer hardware, software, networking, and applications systems.
  • Follow documented and approved procedures as identified by the supervisor and technical lead.
  • Escalate issues as appropriate to technical subject matter experts.
Requirements
  • Associate degree or technical certificate and 1 year of work-related experience in the installation and maintenance of systems for significantly sized local enterprise.
  • Or an equivalent combination of education and experience.
  • Preferred qualifications include 3 years of HDI Help Desk Analyst and/or Systems Administration experience, 3 years of hands-on hardware support experience, and certifications such as A+, MCSA, MCSE, MCITP, or MCTS.
What We Offer

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, and more.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about making an impact and have the skills and experience we are looking for, please submit your application.