Help Desk Support Specialist

3 days ago


Golden, United States Focused HR Solutions Full time
Help Desk Support Job Description

Focused HR Solutions is seeking a skilled Help Desk Support professional to join our team. As a Help Desk Support specialist, you will be responsible for providing technical assistance to end-users, resolving technical issues, and documenting problems to ensure timely resolutions.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, and in-person interactions.
  • Identify, research, and resolve technical problems in a timely and efficient manner.
  • Document and track problems to ensure effective resolution and prevent future occurrences.
  • Collaborate with the team to assign and resolve tickets in a timely manner.
  • Develop and maintain knowledge of commonly used concepts, practices, and procedures within the IT field.

Requirements:

  • Associate degree in a related field or equivalent experience.
  • At least 1 year of experience in the IT field or a related area.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment and prioritize tasks effectively.
  • Knowledge of commonly used IT concepts, practices, and procedures.

Working Conditions:

  • Must be able to work from home on Fridays.
  • Must be able to interview in person.
  • Must be able to take CJIS certification training/exam.

Additional Information:

  • Must have strong customer service skills and be able to work effectively with users to resolve technical issues.
  • Must be able to learn and adapt to new technologies and procedures.
  • Must be able to work in a fast-paced environment and prioritize tasks effectively.

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