Technical Support Specialist

1 week ago

Golden, Colorado, United States Jefferson County Full time
Job Title: Technical Support Analyst

We are seeking a highly skilled Technical Support Analyst to join our Service Desk team at Jefferson County Business Innovation & Technology Division. As a Technical Support Analyst, you will be responsible for providing technical support to users for both software and hardware over the phone, via chat, and in person for every level of the organization.

Key Responsibilities:
  • Perform a variety of computer systems administration and support tasks via the phone and in person.
  • Analyze, construct, document, test, maintain, troubleshoot, and support PC hardware, operating systems, software applications, peripherals, and mobile devices.
  • Support audiovisual systems for the entire organization.
  • Problem-solving, technical assistance, and support coordination to staff for computer hardware, software, networking, and applications systems.
  • Follow documented and approved procedures as identified by the supervisor and technical lead.
  • Escalate issues as appropriate to technical subject matter experts.
Requirements:
  • Associate degree or technical certificate and 1 year of work-related experience in the installation and maintenance of systems for significantly sized local enterprise.
  • Or an equivalent combination of education and experience.
Preferred Qualifications:
  • 3 years plus HDI Help Desk Analyst and/or Systems Administration experience.
  • 3 years plus hands-on hardware support experience.
  • Certifications Desired: A+, MCSA, MCSE, MCITP or MCTS, VMware preferred.
  • Knowledge of asset management.
  • IT Ticketing system experience.
  • A desire to grow both intellectually and professionally.
  • Proficient in using Microsoft Office Suite.
  • Ability to articulate clearly and effectively to varying levels of customer.
  • Strong written and verbal communication.
  • Experience providing priority support to executives.
  • Demonstrating initiative, innovation, and resiliency.
  • Work independently and as part of a project team.
  • Effective problem-solver.
  • Desires to help and empower others.
  • Analyze, assess, and interpret business requirements to identify technical successes and potential problems.
Additional Information:
  • Offer of employment contingent on successful completion of criminal history, MVR check, education verification, and references.
  • Please note that supplemental questions requiring a written response will serve as a writing sample.
  • Must have valid driver's license, if you are from out of state, you must obtain a valid Colorado driver's license within 30 days of hire date and you must not have any major violations, nor more than one DUI, DWI, DWAI conviction in the past five years.
  • Reliable transportation is expected.
  • CJIS Certification required within 30 days of hire.
  • Colorado residency is required at the time of hire. Applicants must be available for in-person interviews.

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, and more. For more information, click here for our Total Rewards summary.

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