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Audio Visual Support Specialist

1 month ago

Golden, Colorado, United States ALTA IT Services Full time
Job Summary

Audio Visual Support Technician II provides technical support for audio-visual systems, including installation, operation, and maintenance. The ideal candidate will have experience with AV systems, Windows and Mac systems, iOS and Android devices, and technical documentation.

Key Responsibilities
  • Respond to requests for Tier II AV Support using client ticket tracking system.
  • Facilitate collaboration by supporting NREL end users in successfully using conference room technology.
  • Assist end users with operating Windows and Mac systems in combination with installed AV Systems.
  • Diagnostic troubleshooting of AV equipment, desktop computers, cabling, USB peripherals, AV Control Processors, Audio-Digital Signal processors Projectors, Interactive Whiteboards, Large Displays, Teleconferencing and Hybrid Systems.
  • AV system checkups, replacing broken cables, preemptive problem solving before problem escalation.
  • Remove, install, re-wire and modify AV system hardware and software components, as required.
  • Assist with installing, modifying, commissioning, and/or de-installing AV systems.
  • Ensure that rooms are kept neat and free of safety hazards; and manage "cable sprawl" to maintain cleanliness and safety of meeting rooms.
Requirements
  • Excellent customer service skills.
  • Experience supporting clients with a diverse range of technical knowledge.
  • Experience with Windows and Mac systems, iOS and Android mobile devices.
  • Experience installing and/or servicing Video Teleconference equipment.
  • Experience commissioning AV equipment.
  • Comfortable understanding of electronics signal flow and audiovisual system complexities.
  • Experience supporting MS Teams, Cisco WebEx, Zoom and/or other virtual meeting applications.
  • Excellent multi-tasking skills and motivation; prioritize and perform concurrent tasks.
  • Working hands on knowledge and experience with PC and Mac technologies.
  • Certified Technology Specialist (CTS) certifications preferred.
Preferred Qualifications
  • Minimum three (3) years' experience working with audiovisual systems; installation, service, maintenance of audiovisual systems; live event production, broadcast radio, or similar technology.
  • Strong computer troubleshooting skills including Windows, Mac, Android and iOS platforms.
  • Experience installing and maintaining audiovisual control systems.
  • Manufacturer training certifications for audiovisual systems, audio DSPs, and related sub-system components (QSC-QSYS, Crestron, Commend or similar).
  • Demonstrated experience interpreting and/or creating CAD based system drawings.
  • Current familiarity with commercial audiovisual, videoconferencing, and broadcast manufacturers.
  • Experience servicing and maintaining public address and distributed audio systems.
  • Functional understanding of IP and ISDN network connectivity.
  • A/V cabling standards; HDMI, distribution/conversion equipment and structured cabling installation methodology (CAT6).
  • Familiarity with ServiceNow IT service management system.