IT Support Specialist
4 weeks ago
**Technical Support Engineer**
CDW is seeking a skilled IT Support Specialist to join our team. In this role, you will utilize established resolution frameworks and specialized IT tools to effectively address customer issues.
**Key Responsibilities:**
- Utilize established resolution frameworks and specialized IT tools to effectively address and resolve customer issues.
- Oversee asset inventory management in accordance with specified asset management procedures.
- Serve as a Tier 2 and Tier 3 escalation point for customer desktop-related concerns.
- Monitor, maintain, and manage computing environments, including directories, systems software, applications, and management tools.
- Contribute to the IT Service Management (ITSM) Knowledge Base.
- Collaborate with the Operational Analyst team to address customer inquiries and communicate resolutions, escalating issues as necessary.
- Consistently achieve project deadlines in a dynamic, fast-paced environment.
- Be available after hours to resolve critical issues.
**Requirements:**
- Strong technical background and passion for problem-solving.
- Ability to work in a dynamic, fast-paced environment.
- Excellent communication and collaboration skills.
Send your resume to the hiring manager to set up an interview for this role.
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