Help Desk Support Specialist

1 month ago


Golden, Colorado, United States United Software Group Full time
Job Summary

As a Help Desk Support Specialist at United Software Group, you will be responsible for providing technical support to end-users on a variety of issues. You will identify, research, and resolve technical problems, respond to telephone calls, email, and personnel requests for technical support, and document, track, and monitor problems to ensure timely resolution.

Key Responsibilities

• Provide technical support to end-users on a variety of issues
• Identify, research, and resolve technical problems
• Respond to telephone calls, email, and personnel requests for technical support
• Document, track, and monitor problems to ensure timely resolution
• Collaborate with team members to resolve complex technical issues

Requirements

• Associate degree in a related field or equivalent experience
• 1 year or equivalent experience in the field or in a related area
• Knowledge of commonly used concepts, practices, and procedures within a particular field
• Ability to work in a team environment and provide excellent customer service
• Proficient in Microsoft Office and other software applications
• Familiarity with Service Desk Ticket System and Adobe Acrobat

Preferred Qualifications

• Experience with Service Now
• Familiarity with Active Directory and TCP/IP
• Novice to proficient level in networking, operating systems, and communication skills

What We Offer

• Competitive salary and benefits package
• Opportunity to work with a dynamic team in a fast-paced environment
• Professional development and growth opportunities

How to Apply

Interested candidates should submit their resume and cover letter to [insert contact information].

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