IT Support Specialist

1 week ago

Santa Monica, California, United States The William Warren Group Full time
About The William Warren Group

The William Warren Group is a privately held, entrepreneurial self-storage development, acquisition, property, and asset management company based in Santa Monica, CA. With a focus on investments in major metro markets across the United States, we offer significant cash flow, revenue growth, and long-term capital appreciation opportunities.

Job Summary

We are seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our technology infrastructure. You'll provide technical assistance to employees, troubleshoot issues, and maintain our systems.

Key Responsibilities
  • Technical Support: Provide first- and second-level technical support for computer hardware, software, and network issues.
  • Document and Resolve Support Tickets: Document and resolve support tickets, ensuring detail-oriented timely responses and accurate resolutions.
  • Create and Maintain Knowledge Base Articles: Create and maintain knowledge base articles to assist users and streamline support processes.
  • Troubleshoot Intermediate Networking Issues: Troubleshoot intermediate networking issues for branch offices.
  • Document Knowledge Base Articles: Document knowledge base articles to refine help desk workflows.
  • User Management: Onboard and off-board users, administer all user accounts and groups on all systems, including setting up new users, changes to user accounts, and termination of accounts upon employee separation.
  • Configure Computer Hardware and Software: Configure computer hardware, smart devices, and install software, ship/collect equipment from branch offices.
  • Coordinate Equipment Shipping and Collection: Coordinate equipment shipping and collection for branch offices.
  • Assist with Office Moves and Relocations: Assist with office moves and relocations.
  • System Maintenance: Track and update computer inventory to ensure accurate records.
  • Manage Internet and Phone Services: Manage, update, and track internet and phone services for branch offices, including upgrades and vendor coordination.
  • Oversee External Vendors: Oversee and coordinate with external vendors for security gate, internet, and telephone services.
Requirements
  • Education: BA/BS Degree Preferred
  • Experience: 2-3 years' IT experience, proven experience as a help desk technician or other customer support role
  • Technical Skills: Extremely proficient with Windows, strong understanding of basic networking concepts, experience managing and maintaining Active Directory, ticketing system, and Google Workspace. Strong technical skills with experience in troubleshooting computer hardware, software, and networking issues.
  • Organization/Multi-tasking: Exceptional organization skills with the ability to allocate one's time effectively, work under pressure, and meet tight deadlines; ability to handle multiple demands and competing priorities; ability to prioritize workload; and an ability to work at a detailed level.
  • Advanced Troubleshooting Skills: Excellent problem-solving and analytical abilities, ability to research and resolve issues, creative thinker, work autonomously, quick learner with the ability to adapt to new technologies.
  • Relationship Skills: Ability to develop and sustain cooperative working relationships – both internal and external.
  • Proficiency in English: Excellent communication and interpersonal skills.
  • Ability to Work Independently and as Part of a Team: Ability to work independently and as part of a team.
What We Offer
  • Medical, Dental, and Vision: Comprehensive benefits package
  • 401(k) with Matching Contributions: Retirement savings plan with employer matching
  • Paid Time Off (PTO): Generous paid time off policy
  • Holiday Perks: Enjoy holidays off with your loved ones
  • Performance-based Bonus: Opportunities for bonuses based on performance
  • Team-building Events & Activities: Participate in team-building events and activities
  • Employee Assistance Program: Access to employee assistance program
  • Pet Insurance: Pet insurance benefits
About Our Company Culture

We believe in the talent of our people. It is our passion and commitment to excellence that drives our vast portfolio of properties to succeed. We take pride in all that we do and all that we represent. It is what makes us uniquely WWG. Ready to create the extraordinary? Come join us.

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