Crisis Hotline Program Director
5 days ago
We are seeking a highly skilled and experienced Crisis Hotline Program Manager to join our team at Northwest Human Services, Inc. As a key member of our organization, you will be responsible for overseeing the coordination and administrative aspects of our Crisis & Information Hotline and the 988 program.
Key Responsibilities- Program Oversight: Monitor agreements and responsibilities outlined in grants, contracts, and service supports provided to all NWHS programs and departments.
- Compliance and Quality Assurance: Ensure compliance with the American Association of Suicidology (AAS) and National Suicidal Prevention Lifeline (NSPL) standards or care.
- Staff Management: Recruit, hire, coach, train, and provide ongoing support to staff.
- Program Development: Develop the Crisis & Information Hotline program in accordance with NWHS's strategic plan, mission, and ethical standards.
- Reporting and Documentation: Maintain up-to-date written protocols and procedures, and submit monthly reports to the NWHS Finance and Compliance Departments.
- Education: Master's degree in social work, Counseling, Psychology, and/or equivalent experience.
- Experience: Experience in crisis counseling or clinical oriented work preferred.
- Skills: Education and knowledge of organizational behavior, program development, and mental health best practices preferred.
- Competitive Salary
- Full Comprehensive Health Plans
- Dental & Vision options
- Flex Spending Account
- Group Life: Short-Term & Long-Term Disability
- 403(b) retirement plan with 3% employer match
- PTO - 10 hours a month for FT positions
- 71⁄2 paid holidays each year + 2 paid floating holidays for FT positions
- Continuing Education & Training Benefits
- Employee Healthy Living Program
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