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Loan Representative

2 months ago


Evansville, Indiana, United States OneMain Financial Full time

About the Role

We are seeking a highly motivated and customer-focused Loan Representative to join our team at OneMain Financial. As a Loan Representative, you will serve as the initial contact for customers with a variety of financial needs, assisting them in assessing and identifying the appropriate products or services offered by OneMain.

Key Responsibilities

  • Establish and maintain relationships with customers through outbound calls and inbound responses, providing personalized financial solutions to meet their needs.
  • Process applications for multiple personal lending products, ensuring accurate and timely completion of paperwork.
  • Develop and implement key strategies to drive growth, while demonstrating exceptional customer service standards and a high level of energy to exceed goals.
  • Stay up-to-date on company policies and procedures, federal and state laws, and provide guidance to team members to ensure compliance.
  • Actively market and sell OneMain lending products and services, demonstrating strong collaborative skills within a team environment.

Requirements

  • High School Diploma or equivalent required.
  • Ability to work with a sense of urgency to meet or exceed application processing goals.

Preferred Qualifications

  • 2 or more years of experience in inside sales, customer service, retail, or call center environment.
  • Basic understanding of credit or personal finance concepts.
  • Bilingual in Spanish/English a plus.

About OneMain Financial

OneMain Financial is the leader in offering nonprime customers responsible access to credit, dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and our company. At every level, we're committed to an inclusive culture, career development, and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century.

Benefits

  • Comprehensive benefits package, including health and wellbeing options, 401(k) matching, employee stock purchase plan, tuition reimbursement, paid time off, and paid holidays.