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Auto Loan Representative

1 month ago

Evansville, Indiana, United States OneMain Financial Full time

About the Role

We are seeking a highly motivated and detail-oriented Auto Loan Representative to join our team at OneMain Financial. As an Auto Loan Representative, you will be responsible for communicating with customers, dealers, and merchants to facilitate the financing of vehicles. You will work closely with our sales agents to ensure a seamless customer experience and exercise good judgment and discretion to facilitate business decisions.

Key Responsibilities

  • Reach out to customers via outbound calls or respond to inbound calls from potential customers
  • Communicate with dealers and merchants in handling escalated situations
  • Form close partnerships with supporting business partners such as Product Support Managers, Verifications, and Underwriting
  • Assist in collateral swaps and unwinding of purchase loans
  • Identify defects that will delay our defined timeline with the customer and escalate to ensure all pertinent parties are notified and new timelines are mutually agreed upon
  • Partner closely with team and peers to ensure the timely completion of milestone events
  • Process applications and close secured title or auto loans
  • Implement key strategies to drive growth and demonstrate exemplary customer service standards
  • Read and understand credit bureau reports and maintain a high level of personal lending product knowledge
  • Maintain awareness of company policies and procedures, federal/state laws, and provide guidance to other team members to ensure compliance
  • Actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment

Requirements

  • High School Diploma or GED
  • Sense of urgency in meeting or exceeding application processing goals

Preferred

  • 2 or more years' experience in inside sales, customer service, retail, or call center environment
  • Basic understanding of credit or personal finance concepts
  • Bilingual: Spanish

About OneMain Financial

OneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and our company. At every level, we're committed to an inclusive culture, career development, and impacting the communities where we live and work.

We offer a comprehensive benefits package for full- and some part-timers, including health and wellbeing options, up to 4% matching 401(k), employee stock purchase plan, tuition reimbursement, continuing education, bonus eligibility, paid time off, paid volunteer time, and more.