Auto Loan Representative

2 weeks ago


Evansville, Indiana, United States OneMain Financial Full time

At OneMain Financial, we're seeking a skilled Auto Loan Representative to join our team. As a key member of our organization, you'll play a vital role in helping customers acquire vehicles through local dealerships. Your primary responsibility will be to communicate with dealers, merchants, and customers to facilitate the financing process. You'll work closely with our sales agents to ensure a seamless experience for our customers.

Key Responsibilities:

  • Reach out to customers via outbound calls or respond to inbound calls from potential customers
  • Communicate with dealers and merchants to resolve escalated situations
  • Form close partnerships with supporting business partners, such as Product Support Managers, Verifications, and Underwriting
  • Assist in collateral swaps and unwinding of purchase loans
  • Identify defects that may delay our defined timeline with the customer and escalate to ensure all pertinent parties are notified and new timelines are mutually agreed upon
  • Work with senior management and project teams to implement process and system enhancements
  • Process applications and close secured title or auto loans
  • Implement key strategies to drive growth and demonstrate exemplary customer service standards
  • Maintain awareness of company policies and procedures, federal/state laws, and provide guidance to other team members to ensure compliance
  • Actively market and sell OneMain lending products and services

Requirements:

  • High School Diploma or GED
  • Sense of urgency in meeting or exceeding application processing goals

Preferred:

  • 2 or more years' experience in inside sales, customer service, retail, or call center environment
  • Basic understanding of credit or personal finance concepts
  • Bilingual: Spanish

Location: Onsite - Evansville, IN

Department Schedule: Mon-Fri 8:00 AM—10:00 PM (Central Time), Saturday 8:00 AM -9:00 PM (Central Time) (minimum of 3 Saturdays scheduled per month). Flexible scheduling available within hours listed.



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