Auto Loan Representative
4 weeks ago
About the Role
We are seeking a skilled Auto Loan Representative to join our team at OneMain Financial. As an Auto Loan Representative, you will serve as the initial contact for customers acquiring a vehicle, helping them complete the financing process through a local dealership. You will work closely with dealers, merchants, and customers to understand their financial situation and provide solutions to meet their needs.
Key Responsibilities
- Communicate with customers via outbound calls or responding to inbound calls from potential customers
- Work with dealers and merchants to handle escalated situations
- Form close partnerships with supporting business partners, such as Product Support Managers, Verifications, and Underwriting
- Assist in collateral swaps and unwinding of purchase loans
- Identify defects that may delay the defined timeline with the customer and escalate to ensure all pertinent parties are notified and new timelines are mutually agreed upon
- Process applications and close secured title or auto loans
- Implement key strategies to drive growth and demonstrate exemplary customer service standards
- Maintain awareness of company policies and procedures, federal/state laws, and provide guidance to other team members to ensure compliance
Requirements
- High School Diploma or GED
- Sense of urgency in meeting or exceeding application processing goals
Preferred Qualifications
- 2 or more years of experience in inside sales, customer service, retail, or call center environment
- Basic understanding of credit or personal finance concepts
- Bilingual: Spanish
About OneMain Financial
OneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. We offer a comprehensive benefits package, including health and wellbeing options, 401(k) matching, employee stock purchase plan, tuition reimbursement, continuing education, bonus eligibility, paid time off, and paid volunteer time.
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