Front Office Supervisor

1 day ago


Redwood City, California, United States Crescent Hotels & Resorts Full time
Job Title: Front Office Supervisor

Crescent Hotels & Resorts is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front desk team, you will be responsible for supervising the daily operations of the front desk staff to maximize revenues and profits while ensuring optimal guest satisfaction.

Key Responsibilities:

  • Train and develop front desk staff to ensure they have the skills and knowledge needed to provide exceptional guest service.
  • Monitor and control front desk operations to ensure efficiency and effectiveness.
  • Respond to guest complaints and concerns in a professional and courteous manner.
  • Implement company programs and policies to ensure compliance with hotel standards.
  • Supervise and motivate front desk staff to achieve high levels of guest satisfaction and repeat business.

Requirements:

  • 2 years of supervisory experience in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer:

  • Competitive hourly rate of $28.00 per hour.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.

Equal Opportunity Employer:

Crescent Hotels & Resorts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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