Front Office Assistant

1 month ago

Daly City, California, United States Altais Full time
About Our Company

At Altais, we're revolutionizing the healthcare system by empowering physicians, patients, and the clinical community with innovative clinical support tools, technology, and services. Our mission is to enable better healthcare experiences and improve the quality of care.

About Your Team

Our team is comprised of high-performing, fast-growing, and dynamic Clinic professionals working in over 40 cities throughout California, caring for more than 500,000 patients. We're passionate about reshaping healthcare and value innovation, diversity of thought, and perspective.

About Your Work

As the Front Office Lead/Medical Assistant, you'll be responsible for providing exceptional patient care as a member of the care delivery team. You'll ensure the medical practice runs efficiently by performing administrative and clinical functions within patient flow aligned with established Practice Management Guidelines. You'll work directly with a team of Medical Assistants and Medical Receptionists, reporting to the Practice Operations Supervisor.

Your key responsibilities will include:

  • Providing patient care, including rooming patients, taking vitals, injections, urine analysis, EKG, wound care, and ear lavage
  • Supporting and answering telephone calls and messages, triaging patients, and administering treatment according to the provider's orders
  • Scheduling and confirming appointments, checking in patients, and collecting co-pays and payments
  • Checking out patients and assisting with after-visit instructions
  • Assisting with prescription orders, referrals, and authorizations
  • Reminding patients of overdue services, such as missed appointments, immunizations, labs, and preventative services

We're seeking a skilled and compassionate individual with:

  • Graduation from an accredited Medical Assistant program
  • 1+ year of experience as a Medical Assistant in an outpatient setting, with 3+ years preferred
  • EMR experience, with EPIC preferred

Our ideal candidate shares our mission and values:

  • Passion for improving the healthcare experience and commitment to our mission
  • Bold and curious, willing to take risks, try new things, and be creative
  • Takes pride in work and is accountable for quality, holding themselves and others to a high standard
  • Compassionate and demonstrates emotional intelligence, considering others when making decisions and always trying to do the right thing
  • Co-creates and values diversity of thought and perspective, working well with others and building trust with colleagues and customers

Altais offers a competitive compensation package, recognizing experience, credentials, and education, alongside a robust benefits program to meet your needs. The anticipated pay range for this role is listed in our salary posting for transparency, but may vary based on factors including the candidate's qualifications, skills, and experience.

Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of personal information. Please refer to our 'CPRA Privacy Notice for California Employees and Applicants' to learn how we collect and process personal information when you apply for a role with us.

Physical Requirements: Office Environment - roles involving part to full-time schedule in an Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of the workday.

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State, and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status, or disability status and any other classification protected by Federal, State, and local laws.

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