Branch Services Supervisor

1 day ago


Redwood City, California, United States San Francisco Federal Credit Union Full time
Job Title: Branch Services Supervisor

San Francisco Federal Credit Union is seeking a highly skilled Branch Services Supervisor to join our team in Redwood City. As a key member of our branch operations team, you will be responsible for providing exceptional customer service, leading a team of staff, and ensuring the smooth operation of our branch.

Key Responsibilities:
  • Provide Uncommonly Good Service to our members, ensuring their needs are met and exceeded.
  • Lead and develop a team of staff, providing coaching, training, and performance feedback to ensure high-quality service delivery.
  • Process and complete various reports, ensuring accuracy and attention to detail.
  • Ensure high levels of quality and productivity among staff members.
  • Support staff in various delivery channels, including back office and front-line transactions, loan processing, and member issue resolution.
Requirements:
  • Minimum of three years of related experience and/or training in a financial institution.
  • Strong customer service and sales skills, with the ability to build rapport with coworkers and stakeholders.
  • Excellent communication and organizational skills, with the ability to maintain accurate records and meet deadlines.
  • Ability to work Saturdays, holidays, and overtime as needed.
  • Compliance with legal, regulatory, internal control, and quality standard requirements of the Credit Union.
Why Join Us?

San Francisco Federal Credit Union offers a competitive compensation package, including medical, dental, vision, and life insurance plans, generous PTO, 401(k) contributions, profit sharing, and tuition reimbursement. We are an Equal Employment Opportunity Employer and welcome applications from diverse candidates.



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