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Front Office Coordinator

1 month ago

National City, California, United States Akeso Occupational Health Full time
About Akeso Occupational Health

We are a leading provider of occupational medicine services, dedicated to helping employers reduce healthcare costs and minimize lost work time. Our team of physicians and staff are committed to delivering high-quality, patient-centered care.

Job Summary

We are seeking a highly skilled and organized Front Office/Administrative Assistant to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient experience from start to finish. This includes greeting patients and visitors, triaging phone calls, scheduling appointments, and ensuring high-quality customer service.

Key Responsibilities
  • Greet and welcome patients and visitors, ensuring a positive first impression.
  • Perform patient check-in and check-out processes, including verifying insurance and collecting necessary information.
  • Assist patients with initial paperwork and ensure accurate and timely completion.
  • Answer, screen, and forward incoming phone calls, providing excellent communication and customer service.
  • Confirm patient appointments and schedule new appointments as needed.
  • Perform insurance verifications and authorizations, ensuring seamless billing and payment processes.
  • Maintain in-depth knowledge of all offered services and ensure accurate and timely communication with patients.
  • Ensure the reception area is tidy and presentable, reflecting the high standards of our practice.
  • Receive, sort, and distribute daily mail and deliveries, ensuring timely and accurate processing.
  • Accurately input patient data, maintaining high attention to detail and ensuring data integrity.
  • Assist patients with paperwork and ensure accurate and timely completion.
  • Provide exceptional customer service, ensuring patient satisfaction and loyalty.
  • Collaborate with other staff members to ensure seamless communication and coordination.
  • Maintain patient records in accordance with HIPAA requirements and internal confidentiality policies.
Requirements
  • Minimum 1 year of proven work experience as a medical front office receptionist.
  • Hands-on experience with office equipment, including fax machines, copiers, and iPads.
  • Professional attitude and appearance, with excellent written and verbal communication skills.
  • Ability to be resourceful and proactive in resolving issues and providing excellent customer service.
  • Excellent organizational skills, with strong multitasking and time-management abilities.
  • Demonstrated experience in delivering exceptional customer service and collaborating with patients and team members.
  • Experience working in a fast-paced environment, with a strong desire to provide the best possible patient experience.
  • Operates with the highest level of ethics, integrity, and confidentiality.

The base salary for this position is determined by the candidate's education, qualifications, and experience, and is subject to change based on various internal and external factors.

Akeso is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.