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Front Desk Supervisor

2 months ago

Cathedral City, California, United States Aimbridge Hospitality Full time
Job Summary

The Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional customer service and ensuring a seamless guest experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities
  • Assist the Front Desk Manager in overseeing the front desk operations, including check-in, check-out, and room assignments.
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Maximize room revenue and occupancy through effective room sales and yield management strategies.
  • Manage the front desk team, including training, coaching, and performance evaluations.
  • Ensure compliance with hotel policies and procedures, as well as local laws and regulations.
Requirements
  • At least 2-3 years of experience in a hotel or hospitality-related field.
  • High school diploma or equivalent required; college coursework in a related field is a plus.
  • Previous supervisory experience is preferred.
  • Valid driver's license for the applicable state.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and in a fast-paced environment.
What We Offer

Aimbridge Hospitality offers a competitive benefits package, including medical, dental, and vision coverage, as well as short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program. We also offer a 401(k) retirement plan and a range of other benefits to support your overall well-being.

As a member of our team, you will have the opportunity to work with a dynamic and supportive group of professionals who are passionate about delivering exceptional guest experiences. We are committed to providing ongoing training and development opportunities to help you grow and succeed in your career.