Automotive Service Consultant

5 days ago


Cartersville, Georgia, United States Matthews Kia of Cartersville Full time
About Matthews Kia of Cartersville

We are a family-owned and operated dealership that values integrity, customer service, and personalization. Our team works in a diverse and fun environment that cultivates a work-life balance, providing an exceptional customer experience.

Job Summary

We are seeking a skilled Automotive Service Advisor to join our team. As a key member of our service department, you will be responsible for assisting customers in selecting suggested services, generating estimates, and scheduling appointments.

Responsibilities
  • Provide exceptional customer service and build rapport with customers
  • Utilize a walk-around process to increase customer awareness of vehicle condition
  • Generate service order estimates and quotes for customers
  • Schedule appointments and maintain an organized schedule
  • Conduct post-repair follow-up and resolve customer complaints
  • Maintain value, quality, and integrity in all aspects of service
Requirements
  • High school diploma or equivalent required
  • Service Advisor experience preferred
  • Excellent communication and customer service skills
  • Ability to work Monday to Saturday
  • Strong computer and phone skills
  • Professional appearance and work ethic
  • Self-motivated and goal-oriented
  • Current, valid driver's license and satisfactory Motor Vehicle Report (MVR)
Benefits
  • Paid training and development
  • Career growth opportunities
  • Medical and dental coverage available after 2 months
  • Paid vacation


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