Automotive Customer Service Consultant

2 weeks ago


Cartersville, Georgia, United States Matthews Kia of Cartersville Full time
Job Overview

At Matthews Kia of Cartersville, we believe in treating every customer as a potential lifelong partner, fostering a professional atmosphere characterized by honesty and a genuine concern for our clients' needs.

We are excited to offer a career opportunity in a dynamic and fast-paced environment that is both challenging and rewarding. Your primary responsibility will be to guide our clients through their service experience, with a strong focus on exceptional customer service.

About Matthews Kia of Cartersville:

As a family-owned and operated business, we pride ourselves on our commitment to integrity, personalized service, and equal treatment for all. Our team thrives in a supportive, diverse, and enjoyable workplace that promotes a healthy work-life balance. This positive atmosphere is a key factor in why a significant majority of our customers would recommend us to their friends and family.

Key Responsibilities:

  • Assist customers in choosing recommended services in a courteous, professional, and efficient manner.
  • Implement a comprehensive vehicle walk-around process to enhance customer understanding of vehicle condition and establish rapport.
  • Prepare service order estimates and quotes for clients.
  • Organize and manage appointment scheduling effectively.
  • Conduct follow-ups after repairs to ensure customer satisfaction.
  • Address and resolve customer complaints promptly.
  • Uphold the values of quality, integrity, and excellence in service.

Qualifications:

  • High school diploma or GED equivalent is required.
  • Experience as a Service Advisor is advantageous.
  • Outstanding communication and customer service abilities.
  • Availability to work Monday through Saturday.
  • Proficient in computer and phone usage.
  • Professional demeanor and work ethic.
  • Self-driven, goal-oriented, and capable of thriving in a fast-paced setting.
  • Must possess a valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
  • Commitment to a drug-free workplace.

*All prospective employees must successfully complete pre-employment testing, including a background check.

Benefits:

  • Fast-paced work environment.
  • Comprehensive training and development programs.
  • Opportunities for career advancement.
  • Medical and dental coverage available after a specified period.
  • Paid vacation time.

Job Type: Full-time



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