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Customer Service Advisor
2 months ago
Matthews Kia of Cartersville is a family-owned and operated business that values integrity, customer service, and personalization. We strive to create a positive work environment that fosters a work-life balance and provides an exceptional customer experience.
Job SummaryWe are seeking a highly motivated and customer-focused Automotive Service Advisor to join our team. As a key member of our sales team, you will be responsible for assisting customers in selecting the right vehicle for their needs, providing exceptional customer service, and maintaining a high level of customer satisfaction.
Responsibilities- Customer Service: Assist customers in selecting the right vehicle for their needs, providing exceptional customer service, and ensuring a positive buying experience.
- Vehicle Knowledge: Stay up-to-date on current vehicle models, features, and pricing to provide accurate information to customers.
- Sales Support: Work closely with sales team members to ensure a smooth sales process and provide support as needed.
- Administrative Tasks: Maintain accurate records, process paperwork, and perform other administrative tasks as required.
- Education: High school diploma or equivalent required.
- Experience: Previous experience in sales or customer service preferred.
- Skills: Excellent communication and customer service skills, ability to work in a fast-paced environment, and strong computer skills.
- Certifications/Licenses: Valid driver's license and satisfactory Motor Vehicle Report (MVR) required.
- Competitive Salary: We offer a competitive salary and bonus structure.
- Benefits Package: Medical, dental, and vision insurance, as well as paid time off and holidays.
- Opportunities for Advancement: We offer opportunities for career growth and advancement within our company.
