Automotive Service Director
3 days ago
Matthews Kia of Cartersville is seeking a highly skilled and experienced Automotive Service Director to lead our Service Department.
Key Responsibilities:
- Leadership: Manage and hire technicians and service advisors, and lead by example to motivate the team to achieve key goals.
- Customer Satisfaction: Maintain a high standard of Customer Satisfaction goals, including spending quality time with customers, providing support for all customer inquiries, and leaving each customer with a positive impression.
- Department Management: Evaluate expenses for the Service Department to ensure profitability, prioritize required services, and stay up-to-date on product line changes, manufacturer training, and new products.
- Team Development: Hire, train, develop, and support the service team to achieve key goals, and establish competitive service pricing and strategy.
- Shop Operations: Ensure shop equipment is in proper and safe working condition, and is used in a safe manner, and analyze department to determine areas of opportunity, and develop action plans to improve performance.
Requirements:
- Minimum 5+ years previous dealership management experience.
- Ability to motivate a team with clearly defined goals, and hold others accountable.
- Outgoing, friendly, and have strong written and verbal communication skills.
- Able to multi task in a fast-paced environment, and committed to providing a positive work environment, and an excellent customer experience.
- Full availability Monday- Saturday required.
What We Offer:
- Salary and bonus based on prior experience.
- Medical benefits, paid vacation, retirement plan, and PTO.
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