IT Support Specialist

2 weeks ago


Buffalo, New York, United States BC Tech Pro Full time
Job Title: IT Help Desk

BC Tech Pro is seeking a skilled IT Help Desk professional to join our team. As an IT Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and repairing a variety of technology-based products, and ensuring that our clients receive exceptional service.

Responsibilities:
  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot and repair computer hardware and software issues
  • Install, configure, and maintain computer systems and peripherals
  • Perform routine maintenance tasks to ensure optimal system performance
  • Document and track technical issues and resolutions
  • Collaborate with other IT teams to resolve complex technical issues
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 2-4 years of experience in IT support or related field
  • Strong knowledge of computer hardware and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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