IT Support Specialist
2 days ago
We're seeking a skilled IT support specialist to join our team at Prizm Document & Technology Solutions. As a key member of our technical support team, you'll play a vital role in ensuring our operations run smoothly by providing top-notch assistance to our clients.
Key Responsibilities:- Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support
- Utilize strong communication skills to make clients feel comfortable with their technology
- Collaborate with the team to provide exceptional support and ensure a seamless experience for end-users
- Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems
- Run security checks on all of our systems to ensure we're protected from cybersecurity threats
- Respond promptly to technical issues to resolve problems and enable employees to work efficiently
- Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently
- Able to create detailed documentation for all tickets and SOPs
- Ability to simplify complex topics when working with clients
- Top-notch customer service skills and a drive to contribute to our business's success
- Skilled in communication, time management, and organization
- Expert-level Microsoft Office skills
- High school diploma or G.E.D. required, associate's degree in information technology or computer science is a plus
- 2+ years of experience in a professional IT setting
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