Customer Service Associate, Retail Operations

2 weeks ago


Detroit, Michigan, United States Delaware North Full time

Job Overview

Delaware North Sportservice is seeking part-time Customer Service Associates to enhance our team. In this role, you will be tasked with overseeing all transactions while delivering outstanding service to our guests.

Compensation

The hourly wage for this position is $13.46. For details regarding our extensive benefits package, please refer to our company resources.

Benefits

We prioritize the well-being of our team members, offering a benefits package designed to ensure your comfort and security. All employees are entitled to the following benefits:

  • Weekly pay
  • Employee assistance program
  • Opportunities for training and development
  • Employee discounts
  • Flexible scheduling
Eligible employees may also qualify for additional benefits such as health, dental, and vision insurance, a 401(k) plan with company matching, paid vacation and holidays, parental leave, and tuition reimbursement.

Key Responsibilities
  • Welcome guests, respond to inquiries, and provide assistance as needed
  • Process transactions using the point of sale system and package merchandise
  • Maintain accurate sales records
  • Regularly restock merchandise and manage back-stock
  • Verify cash amounts at the start and end of each shift
Qualifications
  • Prior experience in retail or customer service is preferred
  • Ability to manage multiple tasks in a dynamic environment
  • Proficient in handling cash and making change accurately
Physical Requirements
  • Capability to lift and carry up to 25 pounds
  • Ability to stand for the duration of the shift
  • Frequent climbing of stairs and step stools
  • Visual acuity to distinguish merchandise and operate the point-of-sale system
Shift Availability

We offer various shifts including day, evening, split, and weekend shifts, as well as event-based scheduling.

About Us

Delaware North is the premier provider of food, beverage, and retail services at major venues. Our commitment to excellence ensures that every guest has a memorable experience. Join us and discover a workplace where you can thrive and grow in your career.
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