Access Coordinator

1 day ago

Exeter, California, United States Phoenix House Full time

Job Summary

The Access Assistant plays a critical role in the Exeter Programs intake function, ensuring a seamless and professional process of screening and placing client referrals with a focus on the Exeter Programs. This position is responsible for overseeing the screening, assessment, and referral of potential admissions to an appropriate level of care.

Key Responsibilities

  • Facilitate the referral/intake process and maintain accurate admission data
  • Assist with daily census and population data, schedule admissions, and other admissions reports as needed
  • Conduct reminder calls prior to admissions and maintain communication with referral sources
  • Maintain admissions checklist and documentation to ensure adequate records
  • Document demographic information of clients in Welligent, including drug history and demographic data
  • Demonstrate empathy, compassion, and respect for clients in all interactions
  • Maintain objectivity towards all clients and make decisions based on accurate information
  • Answer phones and transfer calls to appropriate treatment providers as needed
  • Maintain documentation related to MAP and/or Access Team tools, including communication logs and call tracking
  • Demonstrate appropriate boundaries between self and clients
  • Serve as a role model through positive, professional conduct and participation in special agency events
  • Consult with Program Clinical Team and/or Nursing to review potential referrals as needed
  • Project a good image to the public and complete E-learning requirements in a timely manner
  • Dress in a professional manner and work cooperatively with others and supervisors
  • Demonstrate patience and consideration in dealing with others and make thoughtful decisions
  • Ensure client confidentiality in accordance with all federal, state, and local laws and regulations
  • Perform other duties as assigned

Qualifications

To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Knowledge and Skills

  • Knowledge of the philosophy, programming, and administration of a Phoenix Houses of New England program
  • Knowledge obtained through attainment of certification as required by funding/licensing sources
  • Knowledge of state and federal regulations on confidentiality, contract management, and program administration
  • Knowledge of substance abuse treatment modalities as program dictates
  • Ability to work and communicate with other team members
  • Demonstrates effective and professional communication between referral sources, networks, and agencies
  • Proficiency in Welligent and Microsoft Office use
  • Skill in performing and/or managing tasks and/or people to ensure program and policy administration
  • Skill in representing the organization internally and externally
  • Ability to maintain appropriate boundaries with clients

Education/Experience

Bachelor's or Associate's Degree in a related field from an accredited institution or equivalent combination of education and experience

Licenses/Certifications

Certification/licensure as required by funding/regulatory sources

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

The work environment is that of a substance abuse treatment milieu which may include exposure to clients infected with Hepatitis B, HIV, TB, or other infectious diseases. Business-related travel may be required.

Scheduling Needs

Evening, weekend, and/or holiday shifts may be required.

Phoenix House conducts as needed, job-related background checks, fingerprints, drug testing, physical exams, medical exams, TB testing, verification of employment history, and/or reference checks prior to employment.

Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation, or executive order, including veterans and individuals with disabilities.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. to learn more.

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