Access Coordinator

7 days ago


Exeter, California, United States Phoenix House Full time
Job Summary

The Access Coordinator will oversee the intake process, ensuring a seamless and professional experience for clients. This role requires strong communication and organizational skills, with a focus on screening and placing clients in the most suitable programs.

Key Responsibilities
  • Facilitate the referral and intake process, maintaining accurate admission data
  • Assist with daily census and population data, scheduling admissions, and generating reports
  • Conduct reminder calls prior to admissions and maintain communication with referral sources
  • Document demographic information of clients in Welligent and maintain accurate records
  • Demonstrate empathy and respect for clients in all interactions, maintaining objectivity and making decisions based on accurate information
  • Answer phones and transfer calls to treatment providers as needed
  • Maintain documentation related to MAP and Access Team tools, including communication logs and call tracking
  • Project a professional image and work cooperatively with others
  • Ensure client confidentiality in accordance with federal, state, and local laws and regulations
Qualifications

To perform this role successfully, the ideal candidate will possess:

  • A Bachelor's or Associate's degree in a related field from an accredited institution or equivalent combination of education and experience
  • Certification or licensure as required by funding and regulatory sources
  • Knowledge of substance abuse treatment modalities and state and federal regulations on confidentiality and contract management
  • Proficiency in Welligent and Microsoft Office
  • Effective communication and interpersonal skills
Work Environment

The work environment is that of a substance abuse treatment milieu, which may include exposure to clients infected with infectious diseases. Business-related travel may be required, and evening, weekend, and/or holiday shifts may be necessary.



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