Claims Adjuster I

7 days ago


Grapevine, Texas, United States CareGard Warranty Services Full time
About CareGard Warranty Services

CareGard Warranty Services, Inc. is a leading extended warranty provider in the nation, renowned for its commitment to delivering superior service and building a company based on values that dealerships and contract holders can trust.

Job Summary

We are seeking a highly skilled Claims Adjuster I to join our team, responsible for adjudicating ancillary claims and providing exceptional customer service to our clients and customers.

Key Responsibilities
  • Adjudicate ancillary claims, including tire, etch, battery, and windshield claims, to ensure compliance with contract coverage terms.
  • Verify submitted claim requests to ensure accuracy and completeness.
  • Process verified claims in our online portal, documenting all communications and interactions.
  • Work directly with repair facilities to provide payment on approved claims.
  • Answer internal and external claim and coverage inquiries via various communication channels.
  • Collaborate with other adjusters and departments to ensure accuracy and timely customer service.
  • Maintain accurate and timely records, including data entry, analysis, and storage of incoming documents, spreadsheet management, and tracking needed follow-up communications.
Requirements
  • 2 years of experience as a Lube Tech or Service Advisor.
  • Excellent customer service skills.
  • Career-minded individual with a desire for growth and development.
  • Bilingual - Spanish/English (preferred).
  • Working knowledge of Microsoft Word, Excel, and Outlook products.
  • Data entry accuracy is essential.
  • Clear communication skills to effectively interact with callers and obtain required information.
  • Reliability and dependability are crucial in this role.
Benefits
  • Nine paid holidays.
  • Education and licensing assistance.
  • Paid time off (10 days the first year).
  • No evenings or weekends.
  • Health, dental, and vision insurance.
  • Employee recognition and company events.


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