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Automotive Claims Examiner II
2 months ago
CareGard Warranty Services is seeking a skilled Automotive Claims Examiner II to join our Claims Department. As a key member of our team, you will be responsible for investigating and resolving vehicle claims in a fair and efficient manner.
Key Responsibilities- Claim Investigation: Conduct thorough investigations of vehicle claims to determine the cause of damage and ensure that repairs are necessary.
- Repair Cost Verification: Verify repair costs using industry-standard labor guides to ensure estimates are accurate and within approval guidelines.
- Field Inspections: Determine if a field inspection is required based on the cause of failure, cost estimate, and repair facility submissions.
- Documentation: Document all interactions, research, verifications, and other claim-related information in our database.
- Customer Communication: Interact with customers, agents, dealers, and other relevant parties to complete all claims investigations.
- Collaboration: Partner with other departments, claims adjusters, and management staff to identify options that support claims resolution and approval.
- Information Retrieval: Retrieve information from the claim file system and communicate information to customers, dealers, repair facilities, and vendors.
- Experience: Minimum of two years of hands-on automotive repair and diagnosis experience as a Line Tech or Service Advisor, including knowledge of heavy mechanical breakdowns.
- Certification: ASE Certification - must have at least one.
- Negotiation Skills: Excellent negotiation skills.
- Computer Skills: Proficient computer and data entry skills, heavy use of Windows-based programs.
- Communication Skills: Professional telephone etiquette and excellent oral and written communication skills in the English language.
- Education: High school diploma or equivalent.
- Language Skills: Fluency in Spanish is a plus.
- Paid Holidays: Nine paid company holidays.
- Paid Time Off: Paid time off - progressive with tenure.
- Health Insurance: Health, dental, and vision insurance.
- Retirement Plan: 401(k) plan.
- Continuing Education: Continuing education assistance.
- Employee Recognition: Employee recognition events.
Wage dependent on experience and skill, starting at $42,000.
