Automotive Service Consultant

2 weeks ago


New Hudson, Michigan, United States Infojini Inc Full time
Company: Infojini Inc

Job Title: Service Writer/Advisor

Location: Not specified

Pay Rate: $28/hr

Shift: 1st Shift

Duration: 12 Months

Description:
This position is on-site and requires strong customer interaction skills.

Working Hours:
Monday to Friday, 9 AM to 5 PM

Essential Qualifications:
- Experience in customer service or automotive repair sales
- High school diploma or equivalent
- Minimum of 2 years of relevant experience

Job Summary:
The Service Writer/Advisor acts as the main point of contact for customers, ensuring high-quality service and fostering business growth within the branch.

Key Responsibilities:
- Serve as the primary liaison with customers, either via phone or in-person, building strong relationships.
- Assess customer needs, gather necessary information, and initiate work orders; provide estimates, develop claims, prepare repair plans, schedule work, and update customers on repair status.
- Create detailed work orders, including diagnostic plans and repair estimates, by evaluating repair duration based on parts and labor availability; review plans with the Service Supervisor/Team Lead before contacting customers.
- Collaborate with the Service Supervisor and/or Team Lead to assign job tasks.
- Cultivate positive relationships with key customers; address customer concerns regarding warranties and clarify charges.
- Monitor key performance indicators for the workshop, focusing on labor efficiency and customer satisfaction.

Top Skills Required:
- Strong customer-facing abilities
- Experience in a dealership or similar environment
- Proficiency with computer systems

Additional Notes:
The ideal candidate should possess dealership experience or similar expertise to excel in this role. Responsibilities will include documenting customer complaints, managing vehicle movements, writing warranties, preparing quotes, and facilitating job sales. Exceptional customer service skills are crucial, as the candidate will interact with vendors and customers both face-to-face and through phone/email communication. The position may require occasional overtime during standard working hours.

Job Type: Contract

Pay: $28.00 per hour

Benefits:
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Shift: Day shift

Work Days: Monday to Friday

License/Certification: Driver's License (Preferred)

Work Location: In person

  • New Hudson, Michigan, United States KYYBA Full time

    Job OverviewPosition Type: ON-SITEEssential Qualifications: Experience in customer service or automotive repair sales is essential, with a focus on career advancement.Education Requirements: High school diploma or equivalent is mandatory.Experience: A minimum of 2 years in a relevant field is required.Role SummaryThis position acts as the main customer...


  • New Hudson, Michigan, United States Infojini Inc Full time

    Company: Infojini IncJob Title: Service Writer/AdvisorLocation: Not specifiedPay Rate: $28/hrShift: 1st ShiftDuration: 12 MonthsDescription: This position is on-site.Working Hours: Monday to Friday, 9 AM to 5 PMEssential Qualifications: - Experience in customer service or automotive repair sales - High school diploma or equivalent - Minimum of 2 years of...


  • New Hudson, Michigan, United States ICONMA Full time

    Position OverviewWe are seeking a skilled Service Writer to act as the primary liaison between our customers and the service department. This role is essential in ensuring exceptional customer service and driving business growth within our organization.Key ResponsibilitiesServe as the main point of contact for customers, fostering strong relationships...


  • New Hudson, Michigan, United States Rose International Full time

    Job ID: 12483Position Overview:The successful candidate will possess experience in an automotive dealership or a related field, ensuring effectiveness in this role. Responsibilities will include documenting customer concerns, managing vehicle logistics, preparing warranty claims, providing estimates, and facilitating service sales. Exceptional customer...


  • New Hudson, Michigan, United States Rose International Full time

    Job ID: 12483Overview:The ideal candidate will possess experience in a dealership or a related field, which is essential for success in this position. This role involves documenting customer concerns, managing vehicle movements, processing warranties, preparing estimates, and facilitating service sales. Exceptional customer service skills are crucial as the...


  • New Hudson, Michigan, United States Rose International Full time

    Job ID: 12483Position Overview:The ideal candidate will possess experience in automotive dealerships or related fields to excel in this position. This role involves documenting customer concerns, managing vehicle logistics, preparing warranty claims, providing estimates, and facilitating service sales. Exceptional customer service abilities are essential, as...


  • New Hudson, Michigan, United States IMS People Full time

    Job OverviewPosition: Service WriterLocation: Clinton Township, MIDuration: 12 Months on W2Work Schedule: Monday to Friday, 9 AM to 5 PMRole Summary:The Service Writer acts as the primary liaison for customers, ensuring exceptional service and fostering business growth within the branch.Key Responsibilities:Serve as the main contact for customers, both via...


  • New Hudson, Michigan, United States Rose International Full time

    Job ID: 12483Position Overview:The ideal candidate will possess experience in automotive dealerships or a related field to excel in this position. Responsibilities include documenting customer concerns, managing vehicle logistics, preparing warranty claims, generating quotes, and facilitating service sales. Exceptional customer service skills are essential...


  • New Hudson, Michigan, United States Infojini Inc Full time

    Company: Infojini IncJob Title: Service Writer/AdvisorLocation: On-sitePay Rate: $28/hrShift: 1st ShiftDuration: 12 MonthsDescription: As the primary point of contact for customers, the Service Writer/Advisor plays a crucial role in ensuring exceptional customer service and driving business growth within the branch.Key Responsibilities:Act as the main...


  • New Hudson, Michigan, United States Feldman Automotive Group Full time

    At Feldman Automotive Group, we are seeking skilled and committed individuals who possess a strong drive. Our rapid expansion and dynamic atmosphere create an engaging workplace. With numerous dealerships across Michigan and Ohio, the potential for career advancement is boundless. We prioritize professional development and reward highly motivated team...


  • New Hudson, Michigan, United States Rose International Full time

    Job ID: 12483Overview:The ideal candidate will possess experience in an automotive dealership or a related field, ensuring success in this position. Responsibilities include documenting customer concerns, managing vehicle logistics, preparing warranty claims, providing estimates, and facilitating service sales. Exceptional customer service skills are...


  • New Hudson, Michigan, United States Feldman Automotive Group Full time

    At Feldman Automotive Group, we are in search of skilled and committed individuals who possess a strong drive. Our swift expansion and dynamic environment create an exhilarating workplace. With numerous dealerships across the region, the potential for career advancement is boundless. We prioritize professional development and reward highly motivated team...


  • New Hudson, Michigan, United States Feldman Automotive Group Full time

    At Feldman Automotive Group, we are in search of skilled and committed individuals who possess a strong drive. Our dynamic growth and energetic atmosphere create an engaging workplace. With our expanding presence, the potential for career advancement is boundless. We prioritize professional development and reward highly motivated team members, as we believe...


  • New Hudson, Michigan, United States Rose International Full time

    Job ID: 12483Position Overview:The ideal candidate will possess experience in a dealership or a comparable environment to excel in this position. This role involves documenting customer concerns, managing vehicle movements, preparing warranties, generating quotes, and facilitating service sales. Exceptional customer service abilities are crucial as the...


  • New Hudson, Michigan, United States Feldman Hyundai New Hudson Full time

    About Feldman Hyundai New HudsonWe are a dynamic and fast-paced automotive dealership seeking a skilled and dedicated Automotive Technician to join our team.Job SummaryThe successful candidate will be responsible for performing a variety of tasks related to vehicle repair and maintenance, including diagnosing and repairing automotive systems, testing and...


  • New Hudson, Michigan, United States Feldman Automotive Group Full time

    About the RoleFeldman Automotive Group is seeking a highly motivated and detail-oriented Parts Sales Specialist to join our team. As a key member of our parts department, you will be responsible for overseeing the parts sales process from start to finish, ensuring seamless communication with staff and customers, and providing exceptional customer service.Key...


  • New Hudson, Michigan, United States LMK Recruiting Full time

    Job DescriptionPosition Overview: As the Parts and Service Operations Manager, you will oversee the management of parts sales, field service, and customer support teams. This essential role encompasses the comprehensive lifecycle support of our manufactured machinery, from production initiation to end-of-life service. Your responsibilities will include...


  • New Hudson, Michigan, United States LMK Recruiting Full time

    Job DescriptionPosition Overview: As the Department Manager, you will oversee the parts sales, field service, and customer support divisions. This essential role requires managing the complete lifecycle support of our manufactured equipment, ensuring optimal performance and customer satisfaction.Key Responsibilities:Production Support Management:Work closely...


  • New Baltimore, Michigan, United States Sterling Car Care Full time

    Position OverviewSterling Car Care is a reputable automotive service provider seeking a proficient and committed Automotive Oil and Lube Technician. In this role, you will be essential in delivering regular maintenance services to ensure optimal performance of our clients' vehicles.Key ResponsibilitiesExecute oil changes, lubrication services, and filter...


  • New Baltimore, Michigan, United States Sterling Car Care Full time

    Position OverviewSterling Car Care is a reputable automotive service provider dedicated to delivering exceptional vehicle maintenance solutions. We are currently in search of a proficient Automotive Oil and Lube Technician who will be essential in ensuring our clients' vehicles operate efficiently.Key ResponsibilitiesExecute oil changes, lubrication...