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Automotive Service Consultant

2 months ago

New Hudson, Michigan, United States KYYBA Full time
Job Overview

Position Type: ON-SITE

Essential Qualifications: Experience in customer service or automotive repair sales is essential, with a focus on career advancement.

Education Requirements: High school diploma or equivalent is mandatory.

Experience: A minimum of 2 years in a relevant field is required.

Role Summary

This position acts as the main customer liaison, aiming to enhance customer satisfaction and drive business growth within the branch.

Key Responsibilities

  • Serve as the primary contact for customers, whether through phone or in-person interactions, fostering strong relationships with key clientele.
  • Assess customer requirements, collect relevant information, and initiate work orders; provide estimates, manage claims, prepare repair strategies, schedule tasks, and keep customers informed about the status of their repairs.
  • Develop intricate work orders that include diagnostic plans, estimates, and repair strategies by evaluating the duration of repairs based on parts and labor availability; consult with the Service Supervisor/Team Lead before engaging with customers.
  • Collaborate with the Service Supervisor and/or Team Lead to allocate job assignments effectively.
  • Build and maintain positive relationships with key customers; address customer inquiries regarding warranties; clarify charges to clients.
  • Track essential performance metrics for the workshop, focusing on labor efficiency and customer satisfaction.

Top Skills Required:

  1. Strong customer interaction abilities
  2. Experience in a dealership or similar environment
  3. Proficiency in computer usage

Additional Insights:

The ideal candidate should possess dealership experience or a comparable background to excel in this role. Responsibilities will include documenting customer concerns, managing vehicle movements, processing warranties, preparing estimates, and facilitating sales. Exceptional customer service skills are crucial, as the role involves direct engagement with vendors and customers through various communication channels.