Automotive Service Advisor

2 weeks ago


New Hudson, Michigan, United States Rose International Full time

Job ID: 12483

Overview:

The ideal candidate will possess experience in an automotive dealership or a related field, ensuring success in this position. Responsibilities include documenting customer concerns, managing vehicle logistics, preparing warranty claims, providing estimates, and facilitating service sales. Exceptional customer service skills are essential, as the role involves direct interaction with both vendors and clients through various communication channels.

Working Hours: 9am-5pm, Monday to Friday, with potential for overtime.

Interview Process: The hiring manager will initiate 30-minute virtual interviews when ready.

Essential Qualifications:

  • Experience in customer service or automotive repair sales, seeking a career advancement.
  • Minimum educational requirement: High school diploma or equivalent.
  • Required experience: At least 2 years.

Job Summary: Acts as the primary contact for customers, enhancing service quality and driving business growth at the branch.

Key Responsibilities:

  • Serve as the main point of contact for customers, fostering positive relationships.
  • Assess customer needs, collect relevant information, and initiate work orders; provide estimates, manage claims, prepare repair schedules, and update customers on repair progress.
  • Develop detailed work orders, including diagnostic plans and repair estimates, by evaluating parts and labor availability; review plans with the Service Supervisor/Team Lead before customer engagement.
  • Collaborate with the Service Supervisor and/or Team Lead to allocate job assignments.
  • Build strong relationships with key customers; address warranty concerns and clarify charges.
  • Monitor key performance indicators for the workshop, focusing on labor efficiency and customer satisfaction.

Top Skills Required:

  1. Strong customer interaction abilities.
  2. Experience in dealership or similar environments.
  3. Proficiency in computer systems.

Important Notes:

  • Only candidates legally authorized to work in the designated country will be considered.
  • Position start dates and durations are estimates and may vary based on business needs.

Benefits:

For detailed information regarding employment benefits associated with this position, please refer to the company's official resources.

Equal Opportunity Employment:

Rose International is committed to providing equal employment opportunities to all qualified applicants, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

If assistance is needed during the application or interview process due to a disability or other reasons, please reach out to the HR Department.

Compliance:

Rose International adheres to all applicable laws and regulations regarding employment verification and equal opportunity.



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