Business Applications Operations Analyst
1 week ago
Insperity is a leading provider of comprehensive HR solutions, combining premium service with advanced technology. We are currently seeking a Business Applications Operations Analyst to join our dynamic team.
This role is pivotal in managing the incident management process for our proprietary business applications and services. The successful candidate will monitor the performance of production applications, ensuring seamless operation.
Key Responsibilities:- Investigate and analyze application data and business processes to troubleshoot and resolve issues.
- Evaluate various options for issue resolution and select the most effective approach.
- Maintain open communication with relevant stakeholders during issue resolution.
- Lead data manipulation and correction efforts to support business application utilization.
- Notify team leaders and management of significant issues affecting business operations.
- Escalate unresolved issues to appropriate teams based on established protocols.
- Collaborate with development team members for in-depth research in the production environment.
- Deliver exceptional customer service, demonstrating empathy for user needs.
- Share knowledge with team members regarding recurring issues and solutions.
- Contribute to the development and maintenance of team documentation.
- Stay updated on relevant applications and technical implementations, including servers, networks, and security.
- Adapt schedule flexibility to meet business needs.
- Support business unit goals and adhere to defined standards.
A Bachelor's Degree in Management Information Systems, Computer Science, or a related field is required, along with one to three years of relevant experience.
The ideal candidate will:
- Communicate effectively and maintain positive relationships with colleagues.
- Handle multiple tasks while providing thorough and understandable resolutions.
- Exhibit strong teamwork and a sense of urgency in addressing critical issues.
- Demonstrate logical thinking and problem-solving skills across technology boundaries.
- Possess a commitment to defined standards and processes.
- Have a general understanding of computer systems, hardware, and software operations.
- Be knowledgeable about technical infrastructure, including servers, databases, and networks.
- Show an aptitude for continuous learning and improvement.
At Insperity, we value diversity and are committed to creating an inclusive environment for all employees. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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