Senior Application Support Analyst

1 week ago


Houston, Texas, United States Houston Methodist Full time

Position Overview: The Senior Application Support Analyst at Houston Methodist plays a crucial role in providing expert-level assistance and configuration for designated applications. This position leads the implementation of new solutions and upgrades, serving as the primary contact for addressing inquiries and issues within the team while effectively distributing work assignments.

Key Responsibilities:

  • Assist, train, and support junior analysts in the administration and operation of systems.
  • Collaborate with stakeholders at all organizational levels to enhance their understanding of available tools aimed at improving operational efficiencies.
  • Manage customer expectations and deliverables, which may include developing custom solutions or advanced configurations to address operational or workflow challenges.
  • Oversee troubleshooting efforts for issues related to IT applications, ensuring effective management of applications and associated services.
  • Contribute to the department's mission by applying skills aligned with Houston Methodist's values and goals, ensuring the efficient delivery of high-quality IT services.

Communication and Project Management:

  • Support and evaluate change management initiatives for assigned solutions.
  • Communicate effectively with customers, providing proactive updates regarding potential issues, system outages, disaster management, and change control.
  • Develop clear messaging for customers and management regarding issue resolution plans and status updates.
  • Manage large-scale projects, partnering with customers and team members to coordinate discovery, planning, and follow-up sessions.

Quality and Safety Functions:

  • Implement and support complex applications, utilizing technical expertise in systems analysis, design, building, testing, and implementation.
  • Perform high-level administration of applications, ensuring quality delivery and availability by directing the work of team members.
  • Participate in setting, monitoring, and achieving Service Level Agreements (SLAs) with key customers while evaluating project outcomes.
  • Identify solutions to optimize existing systems' performance and gain customer consensus on necessary changes.
  • Evaluate and recommend technologies for growth and long-term planning.

Qualifications:

  • Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent experience.
  • A minimum of five years of experience in direct support and/or development of clinical or business applications.
  • Certification relevant to assigned applications (e.g., Epic) must be maintained.
  • Demonstrated skills and competencies necessary for the role, assessed through ongoing evaluations.
  • Proficiency in English, with the ability to communicate effectively with patients, physicians, and co-workers.
  • Expert knowledge in multiple healthcare applications or clinical/business workflows.
  • A strong desire to pursue a management career path and the ability to lead projects independently.
  • Proven ability to manage systems and engineer solutions collaboratively with IT customers and vendors.
  • Strong knowledge of Project Management Methodologies through system implementations.

Travel Requirements: May require travel within and outside the Houston Metropolitan area.

Houston Methodist is a leading health system and academic medical center, employing over 27,000 individuals dedicated to providing high-quality patient care.



  • Houston, Texas, United States Houston Methodist Full time

    Position Overview: At Houston Methodist, the Senior Application Support Analyst plays a crucial role in providing expert-level assistance and configuration for designated applications. This position leads the implementation of new solutions and upgrades, serving as the primary contact for addressing team inquiries and distributing tasks effectively. Key...

  • Support Analyst

    2 weeks ago


    Houston, Texas, United States Cititec Talent Full time

    Technical Support Analyst - Commodity TradingCititec Talent is collaborating with a leading commodity trading organization in search of a Technical Support Analyst to enhance their global technology division. In this position, you will be responsible for managing essential systems that facilitate front-office trading operations.The ideal candidate will also...

  • Senior IT Analyst

    1 week ago


    Houston, Texas, United States Houston Methodist Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior IT Analyst to join our team at Houston Methodist. As a key member of our IT department, you will be responsible for providing expert-level support and configuration of assigned applications, as well as training and mentoring junior analysts.Key ResponsibilitiesProvide expert-level support and...


  • Houston, Texas, United States THE ECONSORTIUM GROUP Full time

    Position OverviewThe eConsortium Group is on the lookout for a proficient Senior Help Desk Analyst / System Administrator to enhance our vibrant IT department. The ideal candidate will possess a robust background in desktop assistance, software management, and Office 365 oversight, along with knowledge in network operations, fiber optics, server management,...


  • Houston, Texas, United States Houston Methodist Full time

    Position OverviewAt Houston Methodist, the Senior Applications Specialist role is pivotal in delivering expert-level support and configuration for designated applications. This position involves providing assistance, training, and support to clients and junior analysts in the management and operation of systems.Key Responsibilities- Mentor and train junior...

  • **Senior IT Analyst**

    11 hours ago


    Houston, Texas, United States Houston Methodist Full time

    About the RoleWe are seeking a highly skilled and experienced **Senior IT Analyst** to join our team at Houston Methodist. As a key member of our IT department, you will be responsible for providing expert-level support and configuration of assigned applications.Key ResponsibilitiesAssist and train customers and junior analysts on the operation and...


  • Houston, Texas, United States County of Harris Texas Full time

    Position Overview: We are looking for a dedicated Senior Customer Service Applications Representative to serve as the primary liaison between our Engineering department, external clients, and application systems. Key Responsibilities: Facilitate effective communication between clients and the Engineering team.Build and maintain strong relationships with...


  • Houston, Texas, United States MD Anderson Cancer Center Full time

    Position Overview:The Senior PeopleSoft Business Systems Analyst plays a crucial role in guiding and engaging in comprehensive business process and data analysis initiatives to enhance our Institutional PeopleSoft Financial Supply Chain Management (FSCM) and associated third-party systems. Key Responsibilities:This role involves leading and providing...


  • Houston, Texas, United States Houston Methodist Full time

    Job SummaryHouston Methodist is seeking a highly skilled and experienced Lead Application Analyst to join our team. As a key member of our IT department, you will be responsible for providing expert-level support and configuration of assigned applications, leading the implementation efforts around new solutions and upgrades, and serving as the primary point...


  • Houston, Texas, United States Westlake Services Full time

    Job SummaryWe are seeking a highly skilled Senior Financial Analyst to join our team at Westlake Services. As a Senior Financial Analyst, you will be responsible for providing financial analysis and reporting to support business decisions. You will work closely with cross-functional teams to identify areas for improvement and implement process changes to...


  • Houston, Texas, United States Royal & Ross Full time

    Position Type: Contract Work Arrangement: Hybrid - combination of office and site visits Role Overview: Senior Business Analyst in Chemical Manufacturing/Refinery SectorKey Responsibilities: • Collaborate with stakeholders to extract and define business requirements • Develop comprehensive documentation to support project initiatives • Demonstrate...


  • Houston, Texas, United States Vaco Full time

    Job DescriptionVaco is seeking a highly skilled Senior Systems Analyst to join our team. As a Senior Systems Analyst, you will be responsible for providing technical support and guidance to our clients, as well as designing, developing, and implementing enterprise-class commercial applications.Key Responsibilities:Technical Support: Provide technical...


  • Houston, Texas, United States Spectrum Search Group Full time

    Senior Financial Analyst: FP&A, Strategy, & AcquisitionsSpectrum Search Group is seeking a highly skilled Senior Financial Analyst to join their team. This individual will be responsible for supporting various functions within Finance and Accounting, including corporate finance, financial planning and analysis, corporate development, strategy,...

  • Senior Credit Analyst

    2 weeks ago


    Houston, Texas, United States Fifth Third Full time

    Enhancing Banking Solutions at Fifth Third At Fifth Third Bank, we strive to connect exceptional talent with outstanding opportunities. Explore a rewarding career in the banking sector with us.GENERAL FUNCTION: The Senior Credit Analyst is chiefly responsible for collaborating with Portfolio Managers, assisting in the daily tasks of credit evaluation and...


  • Houston, Texas, United States ENGIE North America Inc. Full time

    About the RoleWe are seeking a highly skilled Senior Business Analyst to join our team at ENGIE North America Inc. as a key member of our business operations team. As a Senior Business Analyst, you will play a critical role in providing actionable insights to support our organization's strategic objectives.Key ResponsibilitiesConduct in-depth analysis of...


  • Houston, Texas, United States Sunoco Full time

    Join Our Team as a Senior Operations AnalystAre you looking to advance your career in a dynamic environment? We invite you to explore an opportunity with us at Sunoco.About the Role:As a Senior Operations Analyst, you will play a crucial role in enhancing our operational efficiency. Your analytical skills will be vital in assessing performance metrics and...


  • Houston, Texas, United States Core Laboratories Full time

    SENIOR FINANCIAL ANALYSTPOSITION OVERVIEWThe Senior Financial Analyst will be responsible for the preparation and presentation of the Company's financial reports and submissions, ensuring compliance with US GAAP and IFRS standards for various stakeholders including regulatory bodies, management, and external auditors.PRIMARY RESPONSIBILITIESConduct thorough...


  • Houston, Texas, United States LHH Recruitment Solutions Full time

    Job OverviewPosition: Senior Financial AnalystLHH Recruitment Solutions is collaborating with a dynamic consulting firm seeking a qualified individual to take on a full-time Senior Financial Analyst role. The ideal candidate should possess over five years of experience in technical business analysis, financial modeling, or operational finance.Key...


  • Houston, Texas, United States Workoo Technologies Full time

    About the job Senior Financial AnalystJob Summary:The Senior Financial Analyst will play a key role in driving business growth and decision-making through data-driven insights. This position requires a strong analytical mindset, excellent communication skills, and the ability to work effectively with cross-functional teams.Key Responsibilities:Develop and...


  • Houston, Texas, United States Vaco Full time

    Job DescriptionWe are seeking a highly skilled Senior Systems Analyst to join our team at Vaco. As a key member of our IT department, you will be responsible for providing technical support and expertise to our business users and stakeholders.Key ResponsibilitiesSystem Integration and Support: Participate in company-wide projects for the rollout of software...