Customer Service Team Lead

21 hours ago


Richmond, California, United States Food Lion Full time

About the Role:

Food Lion, a renowned grocery retailer in the Southeastern and Mid-Atlantic states, is seeking an exceptional Customer Service Team Lead to join their team. As a pivotal member of the store operations team, you will be responsible for supporting the management and duties of store operations to meet financial and sales goals.

About You:

We are looking for a highly skilled and motivated individual with strong leadership abilities and excellent communication skills. Your expertise in store operations, merchandising techniques, and customer service will enable you to provide outstanding support to our team members and customers alike.

Responsibilities:

  • Manage all Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go (if applicable)
  • Hire, train, and develop associates to meet department needs
  • Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
  • Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy, and Culture
  • Support the achievement of budgeted financials, operating results, and Food Lion To-Go KPIs

Qualifications:

  • A high school graduate or equivalent preferred
  • Ability to lead and manage a team
  • Strong understanding of store operations and merchandising techniques preferred
  • Excellent interpersonal, organizational, communication, and customer service skills
  • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances

Compensation:

The estimated salary range for this role is $55,000 - $65,000 per year, depending on experience and qualifications.



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