SDP Support Coordinator
4 weeks ago
The SDP Support Coordinator is a critical role at Aveanna Healthcare LLC, responsible for delivering exceptional customer service to participants and their support systems. This position requires strong interpersonal skills, the ability to de-escalate difficult situations, and a commitment to excellence.
Key Responsibilities- Provide primary point of contact for Aveanna participants, external staff support, independent facilitators, and Regional Center staff.
- Deliver excellent customer service via phone, virtually, and in person.
- Assist with general office correspondence and answer direct correspondence.
- Follow up with regional centers, clients, families, and service/care providers as needed.
- Research and resolve issues/inquiries raised by participants and providers.
- Ability to de-escalate difficult situations and problem solve.
- Assist clients in-person, virtually, and via phone with questions, inquiries, and paperwork.
- Support participants with program navigation and direct their inquiries to the right team if necessary.
- Comprehension of service codes and service regulations.
- Prioritize tasks from supervisors and managers.
- Effectively communicate with all levels within the organization.
- Read and interpret client spending plan.
- Review spending plans due to changes or modifications.
- Care about the developmentally disabled population.
- Some college or bachelor's degree is strongly preferred.
- Minimum one year of customer service experience within the last four years.
- Excellent interpersonal skills; self-driven, motivated, and results-oriented.
- Intermediate computer skills using Microsoft Windows, Word, Excel, and ability to learn Aveanna's proprietary software.
- Ability to successfully handle multiple tasks simultaneously; strong organizational skills.
- Thrive in a fast-paced environment.
- Bilingual in Spanish, Vietnamese, or Chinese preferred.
- Must be able to speak, write, read, and understand English.
- Occasional lifting, carrying, pushing, and pulling of 25 pounds.
- Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting.
Performs duties in an office environment during agency operating hours.
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions.
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