SDP Support Coordinator

4 weeks ago


Lakewood, California, United States Aveanna Healthcare LLC Full time
Job Summary

The SDP Support Coordinator is a critical role at Aveanna Healthcare LLC, responsible for delivering exceptional customer service to participants and their support systems. This position requires strong interpersonal skills, the ability to de-escalate difficult situations, and a commitment to excellence.

Key Responsibilities
  • Provide primary point of contact for Aveanna participants, external staff support, independent facilitators, and Regional Center staff.
  • Deliver excellent customer service via phone, virtually, and in person.
  • Assist with general office correspondence and answer direct correspondence.
  • Follow up with regional centers, clients, families, and service/care providers as needed.
  • Research and resolve issues/inquiries raised by participants and providers.
  • Ability to de-escalate difficult situations and problem solve.
  • Assist clients in-person, virtually, and via phone with questions, inquiries, and paperwork.
  • Support participants with program navigation and direct their inquiries to the right team if necessary.
  • Comprehension of service codes and service regulations.
  • Prioritize tasks from supervisors and managers.
  • Effectively communicate with all levels within the organization.
  • Read and interpret client spending plan.
  • Review spending plans due to changes or modifications.
Requirements
  • Care about the developmentally disabled population.
  • Some college or bachelor's degree is strongly preferred.
  • Minimum one year of customer service experience within the last four years.
  • Excellent interpersonal skills; self-driven, motivated, and results-oriented.
  • Intermediate computer skills using Microsoft Windows, Word, Excel, and ability to learn Aveanna's proprietary software.
  • Ability to successfully handle multiple tasks simultaneously; strong organizational skills.
  • Thrive in a fast-paced environment.
  • Bilingual in Spanish, Vietnamese, or Chinese preferred.
Physical Demands
  • Must be able to speak, write, read, and understand English.
  • Occasional lifting, carrying, pushing, and pulling of 25 pounds.
  • Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting.
Environment

Performs duties in an office environment during agency operating hours.

Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions.



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