IT Support Specialist

1 month ago


Lakewood, United States Equus Software Full time

h3Job Description/h3pEquus Software is a leading software development company with a global presence. We provide innovative solutions to our clients, enabling them to mobilize their workforce globally./ppThe company's internal network infrastructure supports software development and testing processes for in-house employees and remote workers. We are seeking a qualified candidate to join our team in our Lakewood, Colorado Headquarters office./ppThis position offers a unique opportunity to work in a fast-paced environment where no two days are alike. You will be responsible for coordinating tasks with clients, client account executives, business analysts, and software developers. You will also manage the help desk queue, work with IT staff to manage the corporate network, and participate in the implementation of small and large internal projects./ppbKey Responsibilities:/b/pulliCoordinate tasks with clients, client account executives, business analysts, and software developers/liliManage the help desk queue and prioritize tasks/liliWork with IT staff to manage the corporate network and implement small and large internal projects/liliAssist with configuring internal servers and applications/liliTake ownership of on-boarding procedures and follow documented setup processes/liliManage software, licensing, and hardware inventory/liliReview and update Help Desk documentation/liliManage backup systems and monitor internal network for system uptime/li/ulpbQualifications:/b/pulli2-4 years' experience with IT network, workstation, and server operations in a Microsoft-based environment/liliExperience working with Windows 10/11 and Windows Server 2008, 2012, and 2019/liliExperience managing a help desk queue or working from a help desk queue/liliExcellent interpersonal and customer service skills/liliPassion for solving problems, delivering quality work, and finding ways to improve/liliAbility to prioritize work and ask for assistance when needed/liliAbility to follow detailed documentation and create own documentation/liliConfluence and Jira experience a plus/li/ulpbWhat We Offer:/b/ppEquus Software provides a competitive starting salary, excellent benefit package, and opportunities for growth and development. We are a fast-paced and challenging environment where no two days are alike. You will have the opportunity to work with a close-knit community and make full use of the knowledge of the Global Equus Team with direct access to everyone from BA to CEO./p


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